You can contact the customer service by dialing 888 from your mobile phone or 16888 from any landline.

You can activate or deactivate any service by calling customer service 888 from your mobile phone or 16888 from any landline or visiting a Vodafone store. Some services can be activated and deactivated online.

In-store services are all the services that can be carried out at any Vodafone store. For example, you can buy a line, activate and deactivate services, switch SIM cards, pay your bill, transfer your line’s ownership or convert to another price plan

Prepaid users can use the Online Recharging and Online Balance Inquiry services. Monthly line users can use the Online Payment and E-Activate services.

The PIN code is the personal identification number, it’s a 4 to 8-digit number that is used for security; you have to enter the PIN code every time you switch on your phone. However, you can choose not to have a PIN code from your phone settings.

The PUK code is the Personal Unblocking Key; if you enter your PIN code incorrectly three times, your SIM card will be blocked, to unblock it you need to enter your PUK code.

You can also get your PUK code through the website by logging in here. You can also get it by calling our customer service on 888 from any Vodafone mobile or 16888 from any landline or through dialing *999# for English or *888# for Arabic from your mobile and you will receive an SMS for instructions.

If you enter the PUK code incorrectly ten times, the SIM card will be burned and will have to be replaced – just bring your contract and ID card to any Vodafone store and your new SIM card will be active within 24 hours.

PUK2 is the code used to activate the fixed dialing service. You can get your PUK2 from the call center.

Yes! Just call customer service and a cash deposit will be ready 23 days later.

A SIM swap is the replacement of a SIM card if:
- It has been locked because you have entered the PUK code 10 times incorrectly
- Your SIM card has been stolen, lost or damaged.
You can swap your SIM at any Vodafone store or any Vodafone exclusive dealer for only L.E 5 tax inclusive. Just bring along a valid ID and your contract, and your new SIM will ready within 24 hours.

Service To: Dial:
Cancel all forwards Cancel # # 002 # OK
Combine Line Busy. No Reply and unreachable Activate ** 004 * Phone Number # OK
Cancel # # 004 # OK
Line Busy (over-rides call waiting) Activate ** 67 * Phone Number # OK
Cancel # # 67 # OK

Call barring is a service that limits which calls you make and receive on your phone. You can bar all incoming, outgoing or international calls. If you bar incoming callers, callers hear a voice message saying that the number has chosen not to receive any calls

Barring: To: Dial:
All incoming calls Activate * 35 * Barring Password # OK
Cancel # 35 # Barring Password # OK
All outgoing calls Activate * 33 * Barring Password # OK
Cancel # 33 # Barring Password # OK
Outgoing international calls Activate * 331

Your call barring password can be used to activate or deactivate the service. To change your call barring password, refer to your phone’s user guide. Customer service can reset your password to the default password (0000).

Vodafone’s Multi SIM service lets you activate two additional SIM cards – SIM1 and SIM2 – from your current mobile phone (SIM0).
SIM1 can be used in your car phone or another mobile phone while SIM2 is for your PDA (personal digital assistant) or other wi

The E-SIM service is an enhancement to the SIM SWAP. The E-SIM is simply a backup SIM card, so if you lose your original SIM card, you can simply call 888 or +202 5292888 to activate the backup SIM. You can buy as many backup cards as you want, and you can also transfer them to anyone.

The E-SIM only costs LE 11.5.

All Vodafone subscribers can apply for an E-SIM except Holiday subscribers. SIM2 and Data SIM card users can also use the E-SIM service.

Mail & Messenger is a downloadable mobile application that allows you to stay connected with your Vodafone Mail& Messenger friends via messenger and mail in one place. By downloading the free Mail & Messenger, you will be granted a new email account username@vodafone-im.com for free by which you can get all your emails pushed to your mobile and chat with all your buddies.

Also you can access your emails using you PC. Just go to www.vodafone.com.eg and go to Mail& Messenger section, enter your username and password and you can enjoy the email PC experience too.

You must have one of the following handsets that support Mail & Messenger application. Mail& Messenger download process will tell you if your phone is known to work. Please see below our list of officially supported devices.

*Please note that Sony Ericsson only supports the English language. It is not available in Arabic

No, Mail & Messenger is free to download.

Mail & Messenger Summer promo is valid till end of august 2009. Customers will enjoy unlimited chat and email with their their friends for only the daily Mobile Internet tariff, one pound per day!

Standard data rates apply. So, you will just pay the daily 1LE and you get 3 MB for free and if you consumed more that 3 MB, the extra MB is for 1 pound. You will not be charged for any extra fees for using Mail& Messenger application.

No Mail& Messenger can be found in Arabic and in English. English client on VF live! English version and the Arabic client on VF live! Arabic version.

To download Mail & Messenger to your phone click on the Mail & Messenger link on Vodafone live! And click on “Download”.

Mail & Messenger will usually be found under Applications> Java Applications> File Manager> My Own or any similarly named folder that can be reached from the main menu of your phone. It usually depends on your mobile phone models.

If your phone is already configured for Mobile Internet, Please select WAP APN as & Messenger works only on WAP APN.
If your phone is not configured for Mobile Internet, call*888*4# for Arabic or *999*4# for English and you will get configuration messages. Just save them and connect to Mail& Messenger via WAP APN.

1. Before you download the application, you will be asked to create a new Mail & Messenger account @vodafone-im.com
2. You will receive a confirmation SMS with your new Mail & Messenger username and password.

1. Start the application from “Applications” or “downloads” folder in your mobile.
2. Sign in to the application and enjoy chatting and sending emails to your buddies.

If your buddy has already a Mail& Messenger account,
1. Go to Menu
2. Go to Add a friend
3. Enter his username
4. buddy has to accept your invitation to appear as online

If your friend does not already have an account,
1. Go to Menu
2. Go to Invite
3. A pop window appears to accept the application to browse your phone book
4. click yes
5. then you select your friend number from handset’s phone book
6. press ok
7. Your friend will receive an invitation SMS to download the application with your username.
8. If his handset is supported, he will download the application and sign up for new Mail& Messenger account.

1. Open the chat tab
2. Select the friend you want to chat with
3. an new window will open
4. click on chat
5. write your message
6. press send

You will receive a pop window saying “xxxx has just signed in”

You will receive a pop window saying “xxxx is saying yyyy”. If you already chatting with him, his chatting window will blink in red.

1. Go to Menu
2. Go to Close

1- Go to Menu
2- Go to My Profile
3- To change your display picture:
You can change your display picture by clicking on it and choose one of our template avatars or you can upload your image by choosing “select a photo” you will be asked “allow application to read user data”, click Yes. Then select any photos from your mobile or you can capture image by clicking on “take a photo”. You will be asked to allow application to use the camera, press Yes then press on Capture then it will be your display picture
4- To change your Display Name:
Scroll down to Display Name; write your preferred display name on the required field
5- To change “ what are you doing”
Scroll down to “what are you doing”, write your preferred personal message on the required field
6- Press Save

Go to Settings

1- You can change how to view contacts:
Go to view contacts
You can either view by display name or by email address

2- Alerts
You can enable or disable alerts

3- Sounds
You can enable or disable sound

4- T9
You can enable or disable predictive text

5- Vibrate
Enable or disable vibration

6- Allow all
You can disable or enable “allow all”. “Allow All” is a feature which enables users to send you message even if they are not in your contact list.

7- Full Screen
You can enable or disable Full screen. Full screen removes the header with your name and avatar from the IM screen, for handsets which have a small screen.

8- Notify by SMS
When you exit the application without signing out, you will appear as away to your friends and you will receive notification SMS for new emails and chatting messages to let you know. You can disable this feature by unmarking it.

If you want to send an email to one of your buddies,

1. go to your friend list
2. go to menu
3. go to send an email
4. an email tab will open where you can write your email
5. press send

Yes, you can.
If you want to send an email to non- Mail & Messenger contact,
1. go to Email tab
2. go to Menu
3. go to Send Email
4. a new email tab will open where you can enter recipient’s email
5. write your email
6. press on Send

1. Click on Attachment
2. When asked “allow application to read user data”, click Yes.
3. Select the file that you want to attach

1. Open the email
2. Go to Reply
3. Write your email
4. go to Send

1. Open the email
2. Go to Menu
3. Go to Forward
4. enter recipient email
5. Write your email
6. Go to Send

1. Go to menu
2. go to action
3. Go to delete
4. Confirm deletion

1. Go to Menu
2. Go to exit

Yes. As long as you didn’t exit or sign out the application, it will stay online.

Yes like all Java application, it consumes the battery, but it is designed not to affect the battery life.

1. Go to Menu
2. Go to exit
3. Confirm exiting

Please note that when you exit the application without signing out, you will appear as away to your friends and you will receive notification SMS for new emails and chatting messages to let you know. You can disable this feature by unmarking it.

 Go to menu
 Go to sign out.
 You will appear as red as offline to your friends.

If you have downloaded Mail’N Messenger Mobile application, you will get all your email pushed immediately to your handsets.
Or you can access your email account through your computer.
 Just go www.vodafone.com.eg
 Go to Mail& Messenger
 Enter your username and password.

 Go to menu
 Go to account management
 A pop up window will appear confirming that you want to go to account management.
 Press ok.
 A wap site will be opened
 Click on forgot password
 Enter your username
 You will receive an SMS with your password.

 Go to menu
 Go to account management
 A pop up windown will appear confirming that you want to go to account management.
 Press ok.
 A wap site will be opened
 Enter your username and password
 Click on change password.

 Go to menu
 Go to account management
 A pop up windown will appear confirming that you want to go to account management.
 Press ok.
 A wap site will be opened
 Enter your username and password
 Click on delete account.
 Then if you want to create another account go to VF live again and click on download and then you will be able to create a new account with new username.

 Go to menu
 Go to account management
 A pop up window will appear confirming that you want to go to account management.
 Press ok.
 A wap site will be opened
 Enter your username and password
 Click on change mobile number.

Go to mail messenger - option - internet setting -- Profile 1.
Then Select Gateway:
Then Ip address: 163.121.178.002.
Then Ip port: 8080.
Then User name: wap.
Then Password: wap.

Finally Define Network access point: as Vodafone live or wap.

Go to mail messenger - option - internet setting -- Profile 1.
Then Select Gateway:
Then Ip address: 163.121.178.002.
Then Ip port: 8080.
Then User name: wap.
Then Password: wap.

Finally Define Network access point: as Vodafone live or wap.

3G stands for third-generation technology; it is a network that allows for faster and more sophisticated voice and data telecommunications services.

Vodafone Live! is a web access interface that you can use from your mobile to know latest movies, ring tones, pictures, sports and fantastic games. Using Vodafone Live! only costs 1 L.E. per 24 hours

To activate Vodafone Live! Just login to your account here and activate the service or just dial *444# or call customer service (888 from your mobile or 16888 from any landline) or visit the nearest Vodafone store.

Log onto http://live.vodafone.com.eg from your mobile phone and enjoy the endless services

You need a 3G-enabled handset that supports music files.

It costs just LE 4.5 for each music download!

No; these tracks are protected and are for listening purposes only.

Now you can watch TV on the move. With Vodafone Mobile TV, your 3G phone becomes your TV set. You can view your favorite TV satellite channels live and any of our best Video on demand content wherever you are with high quality and best user experience

You can watch Mobile TV through Vodafone Live!.

The Mobile TV service is accessible through Vodafone Live! Just for LE 0.5 per minute!! You can also enjoy the monthly bundle by just paying LE 15 and getting 5 hours!!

Just dial the number and press the video call button.

Making a video call just costs LE 0.75 per minute!! International video call costs 7.00 LE per minute

Simply switch your camera off and you will be heard and not seen.

There is no need to activate this service; you can make video calls if you have a 3G-enabled handset with two cameras.

No, you cannot convert from one to the other; if you have a voice call, simply end it and make a video call.

Not yet; these services are reserved for voice calling. However, similar services will be added soon for Video Telephony.

The Call Tone service lets you change the call tone that anyone calling you will hear rather than the standard tone. You could also dedicate a call tone

The call to 5555 costs 50 pt per minute and the price of the call tone is 5 LE

Just call 5555 and select the call tone of your choice

It's simple, just call 5555, select the dedication option from the main menu, select the Call Tone you want to send and then enter your friend's Vodafone mobile number!

You will not be able to activate the service while roaming, but if you are a existing subscriber, your call tone will be heard while you are roaming.

No, currently the Call Tone user has to select from the options available on the IVR.

Call tone expires every 30 days and it gets renewed automatically, unless you choose not to renew it.
You will receive a message every month confirming that your call tone will be renewed and it will also direct you on how to deactivate the call tone.

The tone expires 30 days after the latest update (several updates in the same day wouldn't not extend the expiry to more than 30 days).

Missed Call Keeper is a service that stores your missed calls when you are unavailable and sends a message telling you who called and when.

Missed call keeper costs 0.25 PT for postpaid and control customer and 0.50 PT for Pre-paid customer. The Push service costos L.E. 10 monthly fees

The Pull service works on demand, so that you are notified when you have missed calls but are only send a message with the numbers if you dial 777, while the Push service works automatically, sending you an SMS every time you have a missed call with the numbers that called and when.

The Missed call keeper Push works while roaming, as long as your calls to the following long number: +20103369777. You should also divert your calls to this number before traveling. If you wish to deactivate the service while traveling, you can call 888 in order to do so. If you are a Pull missed call keeper user, then the service will depend on whether the operator you are using supports the service or not.

If you are a Push or Pull missed call keeper user, you can deactivate the service through the call center or short code ##002#
If you are a Pull missed call keeper user, then the service will also be automatically deactivated if you haven't used it for two months.

If you don't have sufficient balance, you will not be able to receive the missed call message and the information will be deleted.

The MiniCall is a service that allows you to record your own voice and send it as a MiniCall to any mobile number within Egypt.

Dial * (phone number) , record your voice and send!

To check your new MiniCall messages, just dial *0*. To hear a particular new message, dial *0 (number of message)*. For example, if you want to hear the second new message, dial *02*. To listen to your old mini-call messages, dial *1*. To hear a particular old message, dial *1 (number of message)*. For example, if you want to hear the fifth old message, dial *15*.

Your inbox can store 20 messages. If you receive more than 20 messages, the oldest one is automatically deleted and replaced with the most recent one. Heard messages are deleted three days after they are heard, and unheard messages are stored for five days before they are deleted.

MiniCall can be sent to a roamer, but currently not to international numbers.

Both sending and replying to a MiniCall costs 0.30 LE.

Listening to your MiniCall for the first time by dialing *0*is free. Listening to old MiniCalls via calling *1* is charged 0.30LE.

No, only to mobile number due to the personal nature of the message

You can record up to 30 seconds, after that the recording stops & the message is automatically sent.

Balance transfer is a service that allows you to transfer credit to other prepaid customers
• Post paid can transfer balance to prepaid customers
• Balance can be transferred to prepaid customers even in grace period
• Post paid maximum balance transfer amount is 80 LE per month
• Balance can only be transferred from Vodafone to Vodafone lines

To transfer balance just dial 868. If you are a business user, see the authorized person in your company to enable the service on your phone.

Balance transfer costs 2 % of the amount transferred with minimum of 0.20 L.E. the call set up cost.

For example, if you transfer 5 pounds (minimum amout to be transferred), you will have to pay: LE 0.20

If you transfer 20 pounds, you will have to pay: 2% X 20= LE 0.40

If you are a prepaid or post paid customers, then you don't have to active the service it is by default active on all lines . If you are an enterprise user, then you have to refer to the authorized person in your company

Now, if the number you are sending balance is in grace, you can send him/her balance + 1 day validity, so they can use the balance.

You can transfer balance from 5L.E. to 50 L.E in the same call. Prepaid users have no monthly limit for the balance they transfer, but if you are post paid user then you can transfer up to 80 L.E. per month charged to your monthly bill.

You can bar the service by calling 868 and choose to bar the service. You can also bar the service online. To unbar the service call the customer service.

The recipient will receive a confirmation message from Vodafone informing him/her that an amount of X pounds transferred to from mobile number 010xxxxxxx to his/her account in Arabic & English. The sender will also receive a confirmation message

The conference call is a call that holds up to 5 more people beside the caller.

Conference calls are billed to the person making the call as a series of normal

Yes! You can arrange conference calls with subscribers of all telecom networks.

Yes! You can add callers to the conference call at different times only if you are the person making the call.

Yes! You can conference call while roaming if the international network you are using uses this service.

You will hear a background tone throughout the call.

SMS, or Short Messaging Service, is a simple and fast method of sending to and receiving messages from any mobile user.

The delivery report service lets you know if an SMS you sent was received. Just activate the service on your phone and you will receive a report every time you send a message telling you whether the message was sent successfully or not.

Voice mail is a service that enables you to divert your calls in case you do not answer!! However you can also specify which calls you want to divert to your voicemail.

To activate your mailbox for the first time, you will need to insert a password and record your name and greeting. If you do not enter a password, your mailbox will not be created and you will have to set up your diverts from the handset or through the Quick divert guide (Automatic divert will be on a later stage).

You will be asked to record your name the first 3 calls to your mailbox, and only the first 2 calls you will be asked to record a greeting. After that you can record/change them from your setup menu.
N.B.The customer has another choice to skip by pressing *#

To record your name:
Call the voice mailbox by dialing 808 from your mobile.
Choose the setup menu by selecting 9.
Press 1 to access the greeting/name prompts.
Press 4 to access the name recording, which will instruct you to record your message after the tone.
When you finish, press # and your new name will be replayed for you to hear.
To record again, press 1.
To accept the new name press 2
to delete the name press 3.

When checking your voicemail from your own phone, you don't need a password. However, if you are roaming or accessing your voicemail from another phone, you will be prompted to enter the password. You are asked to set-up a new password during your first call to your voicemail.

Customer service can reset your password. Please call 888 from your mobile or 16888 from any landline. The next time you call your mailbox you will not be able to access your messages until you set up a new password.

Messages can be up to 60 seconds in length.

Make sure that all your diverts are diverted to number 010 1 808 999 (from the mobile settings).
It is recommended to avoid Conditional diverts (busy or no reply) so as not to get charged for the received messages. Instead go for the Unconditional diverts (all calls diverted).

You can divert calls which are unanswered, those which are received while your phone is busy or unreachable, and calls for all of those categories. You can also divert all calls to your voicemail.

You can change your diverts anytime by using the quick divert numbers. If you want to change your diverts from another phone, just dial 010-1808-808, enter your mobile number and password, choose the setup menu with 9, choose diverts setup with 7, and: press 1 to divert if busy, unanswered or unreachable, press 2 to divert if unanswered or unreachable, or press 3 to cancel all diverts.

To listen to your messages from your mobile phone, simply dial 808. Press 1 to listen to the messages, 3 to delete the messages and 5 to skip to the next message. To listen to your messages from another mobile phone, dial your mobile number, press * during the welcome greeting and enter your password. To listen to your messages from a landline, dial 0101-808-808, then dial your mobile number and password when asked.

Dial 808 from your mobile phone or 0101 808 808 from any other phone
Access the main menu *
Access the setup menu 9
Access the password prompts 2
Enter your new password. then #
To change it again, press 1
To keep it, press 2
To delete attempts and keep the old password, press 3

If you forget your password just call 888 from your mobile or 16888 from any landline and they will reset the password to the default password (0000).

Your voicemail service is deactivated if you don’t call 808 to check your messages for a month, but it can easily be reactivated, with the same password and greeting.

Messages are automatically deleted three days after they have been played. Unheard messages are deleted seven days after they are received. If you don’t check your mailbox for a month, it will be automatically deactivated.

Voicemail messages must be five to sixty seconds long to be recorded.

The default language is Arabic, but it can be changed to English. Just call 808 and follow the instructions: choose the setup menu by pressing 9, select the option to change the language by pressing 3, then choose the language (1 for Arabic and 2 for English).

Dial 808 and follow the instructions: choose the setup menu by pressing 9, then select 1 and record your message after the tone. If you want to hear your new greeting, select # and you will be able to store it, replace it by recording another or restore the default greeting.

While the message is playing, press 6.

If callers hear an error message when they call your voicemail, it is because your voicemail has been deactivated and your calls are still diverted. You can either reactivate your mailbox or cancel your diverts.

To use voicemail while roaming, divert your calls to 0101-808-999. When checking your voicemail messages abroad, dial +20101-808-808, your mobile number and your password. This call is charged at the same call rate as a call to Egypt from your roaming phone.

The fax service lets you send and receive faxes using your handset.

This service has no activation fees, but you will be charged LE 20 as monthly fees.

You can subscribe to the fax service through the website by loging to your account ot by calling customer service on 888 from your mobile or 16888 from any landline. You can also activate the service by visiting any Vodafone store with your contract or proof of ownership.

To use the fax service, you should have a handset that supports it, such as the Nokia 9300 or 9500. If your phone does not support it, you should have a PCMCIA, infrared or serial cable that connects it to your computer and your phone's software to supports the service.

Yes! You can use the fax service while roaming if the network available supports the service.

Recharge on the go is an easy way for prepaid customer to rehcarge their accounts without recharge cards directly from any vodafone store

All Vodafone prepaid customers can use the Recharge on the go service.

Charging using the Recharge on the go service costs the amount charged

A confirmation SMS will be sent to your mobile phone after you recharge.

You can use the Recharge on the go service in all Vodafone stores

You will receive alerts and news coverage on the following:
• Local Dawry league (El-Ahly/El-Zamalek) in addition to any team of your choice.
• Egyptian National team.
• Egyptian players abroad.
• European leagues coverage (English, Italian and Spanish leagues).
• Major international football events

• Alert Subscription. (Stay in touch with what's going on in the soccer scene around the globe).
• Dawry Competition. (Win valuable prizes through out the season in an exciting prediction game).
• Football Dedications. (Send funny football quotations to your friends).
• Egyptian League information. (Weekly team rankings, Match schedules, etc.)
• European league Information (Weekly results, fixtures, rankings).
• Football Clubs Logos. (Send operator logos of your favorite clubs to your mobile).

You can subscribe to El Kora 3al El Vodafone for just LE 0.30 a day by dialing 1010 at a call rate of only LE 1.50.

The Express Service lets users carry out activities such as activating Vodafone Live!, knowing the bill amount and activating roaming using simple commands.

The user send *888#for Arabic (he/she will receive 2 messages for the commands of each service & and *999#for English he will receive 1 message for the commands of each service


For Prepaid and Yearly Control

For Postpaid

For Corporate customers:

For Smart Control customers:

It is a command by which you can send a fixed call me message to your friend/family

Just type the following command *505*010xxxxxxx# and then push send.

Your friend will receive a message from you reading (call me)

No for vodafone customers only

This alert message is for FREE

All prepaid customers & control

5 messages a day

Still you can send and receive this message, if the roaming network allows the command

No

In all cases (whether you have valididty or in grace) ,also( whether you have balance or not )

You can pay your phone bill or recharge your balance through the website (login here), at any Vodafone store, through your mobile phone, from home or through a bank. You can also recharge your balance at any Vodafone store or Vodafone distributor

Online Payment is a service that allows you to pay your mobile phone bill or recharge your balance online using your credit card.

You can use this service if you have a Vodafone phone line and use a Visa, Master Card or Banquet Misr credit card.

Log in to your account and then follow the following steps:
Choose "Pay Bill" from the My Vodafone homepage.
Another page opens with the amount due for payment.
Choose the Invoice and enter the amount you desire to pay then click submit.
Enter your credit card information and click submit

Just log in here to your account and directly insert your credit card number for payment. If you don't have an account register here

This service is for free.

Mobile Bill Payment is the option of paying your monthly phone bill from your mobile phone using your Visa or MasterCard credit card.

Just visit any Vodafone store, fill out a mobile bill payment form and swap your SIM card with one that enables the use of this service at any store. The service is activated just 48 hours later.

It costs LE 10 for the new SIM card, and only LE 0.50 to pay the bill every month.

Home Collection is the option of paying your monthly phone bill from the comfort of your home.

To pay for your bill by Home Collection, register for the service by dialing 888 or 881 and specify the most convenient time for you for the bill to be collected from your home.

This service costs LE 6 if collection is in Greater Cairo or Alexandria, or LE 10 anywhere else in Egypt.

Over the Phone Payment is the option of paying your monthly phone bill by calling Citibank. Simply call 2484 from your Vodafone mobile phone and give the operator your information.

This service only carries the cost of the call, which is calculated at a Vodafone-to-Vodafone number rate.

Direct Debit Payment is the option of paying your monthly bill through CIB by debiting your current CIB account.

You will need to subscribe to this service by presenting your ID and latest Vodafone bill at any CIB branch, and filling the suitable application. Your bill will then be automatically deducted from your account every month.

This service costs only LE 5 per payment.

It is the option of paying your monthly bill by cash or credit card at any Banque Misr branch. Just visit any branch with your latest Vodafone bill.

No, bill payment is not available on Cash Net ATMs.

To apply for an opem line, you need to be 21 or older and you will be kindly requested to provide the following: -

For Egyptians:

A valid ID, such as a National ID card, a valid passport or a military service ID.
Your work information including a landline number or address.
If you are not currently employed, you will need to present a credit card or information regarding a bank account of over LE 1,500 or a LE 500 deposit and a valid landline telephone number.

For non-Egyptians:

A valid passport is requested, a residency permit and a recent work permit or employment letter.
If you are not currently employed, you will need to present a bank statement of over LE 3,000 from an Egyptian bank, or deposit LE 1,000 and a current home address and telephone number.

Being hotlined means that you will be able to receive calls but unable to make calls. You need to pay your phone bill within 22 days from the bill issue date to avoid being hotlined.

The reactivation fee is the amount you pay to reactivate your line if you are hotlined and your line has been cut off.

You can activate roaming and international calling by visiting any Vodafone store and paying a deposit of 500 EGP at any Vodafone store.

To convert from a prepaid to an open line, you are kindly requested to bring a copy of your prepaid contract and the documentation required for the open line to any Vodafone store. You can also convert from an open line to a prepaid line after two months of having the open line by visiting any Vodafone store, settling your account and filling in the appropriate documents; your line will be ready in 48 hours.

Visit any of Vodafone store with the line’s contract and the documents needed to purchase a line – and the change will effective within 48 hours.

It’s a SIM card that can store two numbers

These SIM cards are available at Vodafone stores. To find the nearest VF store to you click here

One number can be given out to a limited number of people, while the other can be more widely distributed. You can also divert calls of the unused number to your voicemail.

The first phone number, which begins with 010-55, is used to making and receiving calls. The second phone number is used to make calls, but receives calls on voicemail. Each number has a separate PIN code; 1111 for the primary number and 2222 for the secondary number.

Recharge your balance by dialing 858 from your mobile phone and entering the 14-digit code printed on the scratch card. You can then check your balance anytime online by logging to your account or by dialing 868. The 868 call costs only LE 0.20.

Take your prepaid line with you – no need to subscribe to any roaming services!

We’ll be glad to help you perform a recharge if you provide us with only 4 Clear digits from your recharge card, just dial our customer service agents on 888 from your mobile or on 16888 from any landline
In case you over scratched all the digits on your recharge card, please refer back to the place where you bought the scratch card.

Call the customer service agents on 888 from your mobile or on 16888 from any landline to bar all the incoming and the outgoing calls on your line. You will be requested to recharge your cards in their due dates

Dial 888 from your mobile phone or 16888 from any landline and kindly provide the customer service agent with your full data and the details of your balance will be available within 48 hours.

When your line's validity expires, your line enters the grace period during which you can only receive calls/SMS and send SMS. No outgoing calls can be made during the grace period until the line is reactivated by dialling 858 from your mobile line. The grace period for all prepaid lines is five days, except for El Asly, where the grace period depends on the recharge card used.

The aftergrace period is a period of 30 days after your line's grace period expires. You cannot make or receive calls and SMSs during the aftergrace period, but you can reactivate your line throughout those 30 days.

If your line enters the aftergrace period, you can reactivate it for free by recharging your credit with any recharge card.

If your line enters the grace period, you can also reactivate for free by recharging or simply be sending three SMS’s to any mobile number.

Vodafonemail.net is an e-mail system that has the capability to send e-mails to the Internet through SMS, WAP and the Web and has all e-mail features such as folders and filters.

To register for Vodafonemail.net, contact the authorized person in your company to enable the service. You will receive an SMS with your account’s activation code. Once your account is activated, you can then login to Vodafonemail.net using your mobile number as the username and 3333 as the password. You can change your password when you login. Create an alias with the e-mail user you prefer and make it the default one (yourname@vodafonemail.net).

All monthly line users can use Vodafonemail.net.

Any handset that has SMS or WAP capabilities can use Vodafonemail.net.

It is recommended that your messaging ‘default recipient number’ – the Vodafonemail.net number that you send SMS commands to – be set to +6400.

Yes! You will be notified whenever you receive an e-mail.

Call customer service and they will send you the password.

Yes! Simply choose the ‘POP E-mail’ option, click ‘POP mail account’ and select ‘new account’. Enter your e-mail details and let Vodafonemail.net pull your e-mails for you.

Yes! Just configure your client as follows: Mail configuration Value
POP3 Mail server Pop3.vodafonemail.net
User ID Your mobile phone
Password Your Vodafonemail.net password

You can view attachments through www.vodafonemail.net or by setting up your e-mail client to push your e-mail messages to your computer.

Configure your mobile to:
1. access the WAP service from Vodafone and
2. have the following bookmark for Vodafonemail.net access: www.vodafone.net/wis/index.asp. LINK.

The monthly charge for Vodafonemail.net is only LE 8. You are charged for each SMS at the normal rate of LE 0.30 and for WAP if you use it.

Using Vodafonemail.net, you can get a listing of the messages in your mailbox and access, reply to or forward any e-mail in your inbox.

Roaming is a service that enables you to use your Vodafone mobile phone while traveling abroad for making and receiving calls. The Vodafone roaming service keeps you connected on 373 foreign cellular networks in 136 different countries.

Check that the country you are visiting has a GSM network, and that that network has a roaming agreement with Vodafone Egypt to make sure that roaming will work in that country. To activate your roaming service, just pay a deposit of LE 500 at any Vodafone store.

To call any number in Egypt, dial +2 before the number and omit the 0 in the city code. To call any number outside Egypt, use the same area code as you would if you were calling from inside Egypt – dial + country code – city code – phone number but omit any zeroes that come at the beginning of a city code. To call customer service, dial 888. If your call doesn’t connect, dial +201018888888 or +202-25292888.

While roaming, your friends and family, both in Egypt and abroad, can reach you by dialing your number as they would while in Egypt. They will be charged for the call the same way as they would be if they were calling you while you are in Egypt, even if they are in the same country. However, you will also be charged according to the international fee for receiving the call.

The charging will be on both sending and receiving calls while the charging on SMS will be on sending only. Some few operators charge on both the sending and receiving SMS. All Roaming prices for the prepaid, old roaming and VF world are available here.

This service depends on the network you are using while roaming; you will be able to identify the caller only in some countries.

Yes! You can send and receive SMS while roaming.

Yes! You can use the call barring service to limit the calls that come through while you are roaming.

To check your voicemail messages while roaming, dial +20101808808, your mobile number and your 4-digit password. You will be charged with the international call rate, since it is considered similar to making a call to a mobile number in Egypt.

You can use all voice and data services except the Video telephony on the 3G network while roaming.

You can roam on the 3G network in Austria, Bahrain, Estonia, France, Germany, Greece, Hungary, Italy, Japan, Malta, the Netherlands, Romania, Spain, Sweden and the UK.

Just check you settings and make sure you Vodafone Mobile Connect setting is configured to match the setting of the operator on which you are roaming. You can check the setting by calling Customer Service on 888 or the Business Solution Team on 2828.

There is no difference between both networks when using voice services, but data services are faster with the 3G network

There are no extra fees to use the 3G service.

The Data Roaming Tariff is a service that lets you use GPRS service while roaming on Vodafone operators and partners listed below all over the world at reduced rates. Country Operator
Australia Vodafone
Austria Mobilkom
Belgium Proximus
Bulgaria MobilTel
Croatia VIPnet
Cyprus Cytamobile
Czech Vodafone
Estonia Elisa
Finland Elisa
France SFR
Germany Vodafone
Greece Vodafone
Hong Kong Smartone
Hungary Vodafone
Ireland Vodafone
Italy Vodafone
Japan Softbank
Malaysia Celcom
Malta Vodafone
Netherlands Vodafone
Portugal Vodafone
Romania Vodafone
Singapore M1
Slovenia SiMobil
South Africa Vodacom
Spain Vodafone
Sweden Telenor
Switzerland Swisscom
UK Vodafone

All Vodafone monthly line users who use the GPRS services and VMC can roam on Vodafone operators and partners. Blackberry handheld users are not eligible to use this service

You are charged LE 29.90 per MB in the following way: LE 4 for the first 10 KB and LE 0.25 for each additional 10 KB.

No, you don’t need to activate the tariff; just enjoy our reduced rates on data services.

Vodafone Cash is a new service from Vodafone Egypt that enables our customers to deposit, transfer and withdraw money, as well as make purchases with their Vodafone Cash card. He can also recharge his mobile or pay his bill via this service.

Activating the service for the first time costs LE 22 (tax inclusive), and this is valid for one year. The service can be renewed for LE 5 a year after that, which will be deducted from his card balance.

The customer can register through any of the following outlets:
- Vodafone retail stores.
- HSBC branches.
- Radio shack.

No.

No, there is no interest on balance.

You can:
- Deposit money to your Vodafone Cash card,
- Transfer money to and receive money from other Vodafone Cash subscribers,
- Withdraw cash from your Vodafone Cash account, and
- Make purchases and pay bills with your Vodafone Cash card- Recharge.

To contact the Vodafone Cash customer service, just dial 6001 from a Vodafone mobile phone

After receiving your card from a Vodafone, Radio Shack or HSBC branch, call 6000 from your mobile phone and following the instructions to choose your pin. Your pin code must be four digits long, without the # or * symbols. Keep your pin secret and avoid writing it down or giving it to others.

You can deposit money in your account at any Vodafone Cash outlet by passing your card through the POS and giving the amount you want to deposit to the salesperson. You will receive a receipt and an SMS with the deposited amount.

You can transfer money to other Vodafone Cash subscribers by:
1) Dialing 6000 from your mobile phone
2) Pressing on the ‘transfer’ option
3) Entering the mobile number you want to transfer to, the amount you want to transfer and your pin code
4) You will hear a confirmation voice message and an SMS will be sent to you and to the receiver you are transferring to confirming the transfer transaction.

You can withdraw money from any Vodafone Cash outlet or ATM machine with the (123) sign and bank Misr ATM machines. Just swipe your Vodafone Cash card through the POS machine and enter your pin code and the amount you want to withdraw. You will receive a receipt along with your cash as well as a confirmation SMS with your new Vodafone Cash account

You can inquire about your remaining account balance from Vodafone Cash by dialing 6000 from your mobile phone, selecting the appropriate option and entering your pin code. You will then be able to listen to your current account balance. Also you may call 6001 with proper verification, HSBC ATM machines and any 123 ATM machines.

If you want to change your pin code to ensure the safety of your Vodafone Cash balance, just dial 6000 from your mobile phone, select the ‘change pin’ option, enter your existing pin code once and your new pin code twice. Your pin code must be four digits long, without the # or * symbols.

Card package costs – LE 20
Yearly subscription fees – LE 5
Deposit or withdrawing money from your account – 2% of the amount deposited or withdrawn, LE2 as minimum fees, the minimum deposit being LE 3
Transferring money using your mobile phone – LE 0.30 for the phone call
Inquiring about your account balance – LE 0.30 for the phone call
Replacing a lost or destroyed card – LE 20
Calling customer service – LE 0.30 for the phone call - Recharge or pay bill -LE0.30

You can deposit and withdraw money in all Vodafone, HSBC and Radioshack branches in Egypt.

Balance is updated real time, with no latency.

You can deposit up to 5000 LE

You can withdraw up to the full amount available on the account balance after calculating the withdrawal fees

3 LE is the minimum amount you can deposit; 1 LE to be deposited in the account and 2 LE service fees.

If you forget your PIN, you cannot make withdrawals or any other transactions until you call the call centre on 6001 and ask for PIN reset.

You can subscribe to this service for anybody as long as you have his/her Vodafone mobile line and national/personal ID.

Vodafone One is a program designed especially to thank our valuable customers for choosing Vodafone as their preferred network and services provider.
Upon enrollment, you earn one reward point for each Egyptian pound you spend on your Vodafone line.

Vodafone top customers are automatically enrolled to the program.
Vodafone has a special criterion for customers joining the program and it generally depends on:
- The highest users on the network
- Number of years spent with the company
- Payment history (in case of post paid)
- Line not used in commercial activities

You will receive a call from one of our representatives informing you that you are now a Vodafone One member.

• If you have a post paid Vodafone line, the bill amount before taxes will be added to your account as reward points.
• If you have a prepaid Vodafone line, the recharges amount will be added to your account as reward points.

As soon as you earn 1,000 points or more you can choose from an exciting range of gifts. You can also choose to accumulate points and redeem much more valuable gifts.

Gifts are divided into minutes and services from Vodafone (Free minutes, SMS, MMS) and gifts (I phones, 3G handsets, I pods, special numbers, laptops, USB) and much more!

Minutes and services are redeemed through the website or by calling 818.
For other gifts redemption, please call our call center (888 from your mobile).

To know more about your points balance, you can choose any of the following ways:

• Call 818 - from your mobile
• Dial *818* - from your mobile
• Refer to your bill where they are detailed if you have a post paid Vodafone line
• Go to www.vodafone.com.eg

To know more about the gifts you are eligible for, you can choose between any of the following ways:

• Call 818 - from your mobile
• Go to www.vodafone.com.eg

Bonus points are 50% extra points added to your balance. You can use them in September and March of each year.Bonus points are 50% extra points added to your balance. You can use them in September and March of each year.

The more points you accumulate, the more your chance increases to be selected as a Premium member.The more points you accumulate, the more your chance increases to be selected as a Premium member.

Yes. If you don’t use your points they expire after 2 years of acquiring them.Yes. If you don’t use your points they expire after 2 years of acquiring them.

Vodafone Egypt website (Vodafone One Section), through your bill, Vodafone stores, 818Vodafone Egypt website (Vodafone One Section), through your bill, Vodafone stores, 818

You can redeem your points using the discount vouchers we offer you. The discount vouchers allow you to purchase any item at any of our stores or partners (Apple Trade Line and Best Buy)

No, points cannot be used for bill payment or recharges.

If the line is de-activated, you lose your points.
If you change your tariff, your points will be automatically moved to the new tariff – unless you move to “Kalamna tariff”. In this case, you lose your points after 3 months.

If you change to Kalamna tariff, you lose your Vodafone One membership, and accordingly your points expire after 3 months of changing your tariff.

Yes, the new line owner will have all the line privileges including any outstanding points balance accumulated on the original line.

Yes, you can use them after re-activating your line.

No, your points will be moved to the new number.No, your points will be moved to the new number.