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How can I contact customer service? |
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 | You can contact the customer service by dialing 888 from your mobile phone or 16888 from any landline. |
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How can I activate or deactivate a service? |
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 | You can activate or deactivate any service by calling customer service 888 from your mobile phone or 16888 from any landline or visiting a Vodafone store. Some services can be activated and deactivated online. |
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What are in-store services? |
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 | In-store services are all the services that can be carried out at any Vodafone store. For example, you can buy a line, activate and deactivate services, switch SIM cards, pay your bill, transfer your line’s ownership or convert to another price plan |
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What services are available online? |
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 | Prepaid users can use the Online Recharging and Online Balance Inquiry services. Monthly line users can use the Online Payment and E-Activate services. |
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What is the PIN code? |
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 | The PIN code is the personal identification number, it’s a 4 to 8-digit number that is used for security; you have to enter the PIN code every time you switch on your phone. However, you can choose not to have a PIN code from your phone settings. |
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What is the PUK code? |
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 | The PUK code is the Personal Unblocking Key; if you enter your PIN code incorrectly three times, your SIM card will be blocked, to unblock it you need to enter your PUK code. |
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How can you get PUK? |
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 | You can also get your PUK code through the website by logging in here. You can also get it by calling our customer service on 888 from any Vodafone mobile or 16888 from any landline or through dialing *999# for English or *888# for Arabic from your mobile and you will receive an SMS for instructions. |
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What if I enter the PUK code incorrectly ten times? |
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 | If you enter the PUK code incorrectly ten times, the SIM card will be burned and will have to be replaced – just bring your contract and ID card to any Vodafone store and your new SIM card will be active within 24 hours. |
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What is PUK2? How do I get it? |
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 | PUK2 is the code used to activate the fixed dialing service. You can get your PUK2 from the call center. |
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Can I delete the international calling and roaming services from my pricing plan? |
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 | Yes! Just call customer service and a cash deposit will be ready 23 days later. |
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What is a SIM swap? |
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 | A SIM swap is the replacement of a SIM card if:
- It has been locked because you have entered the PUK code 10 times incorrectly
- Your SIM card has been stolen, lost or damaged.
You can swap your SIM at any Vodafone store or any Vodafone exclusive dealer for only L.E 5 tax inclusive. Just bring along a valid ID and your contract, and your new SIM will ready within 24 hours. |
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How do I activate, deactivate and check the different types of Call Forwarding? |
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 | Service To: Dial:
Cancel all forwards Cancel # # 002 # OK
Combine Line Busy. No Reply and unreachable Activate ** 004 * Phone Number # OK
Cancel # # 004 # OK
Line Busy (over-rides call waiting) Activate ** 67 * Phone Number # OK
Cancel # # 67 # OK |
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What is call barring? |
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 | Call barring is a service that limits which calls you make and receive on your phone. You can bar all incoming, outgoing or international calls. If you bar incoming callers, callers hear a voice message saying that the number has chosen not to receive any calls |
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How can I activate and deactivate call barring? |
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 | Barring: To: Dial:
All incoming calls Activate * 35 * Barring Password # OK
Cancel # 35 # Barring Password # OK
All outgoing calls Activate * 33 * Barring Password # OK
Cancel # 33 # Barring Password # OK
Outgoing international calls Activate * 331 |
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What is a call barring password and how can I change it? |
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 | Your call barring password can be used to activate or deactivate the service. To change your call barring password, refer to your phone’s user guide. Customer service can reset your password to the default password (0000). |
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What is Multi SIM service? |
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 | Vodafone’s Multi SIM service lets you activate two additional SIM cards – SIM1 and SIM2 – from your current mobile phone (SIM0).
SIM1 can be used in your car phone or another mobile phone while SIM2 is for your PDA (personal digital assistant) or other wi |
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What is the emergency SIM (E-SIM) service? |
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 | The E-SIM service is an enhancement to the SIM SWAP. The E-SIM is simply a backup SIM card, so if you lose your original SIM card, you can simply call 888 or +202 5292888 to activate the backup SIM. You can buy as many backup cards as you want, and you can also transfer them to anyone. |
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How much does the emergency SIM (E-SIM) cost? |
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 | The E-SIM only costs LE 11.5. |
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Who can use the emergency SIM (E-SIM) service? |
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 | All Vodafone subscribers can apply for an E-SIM except Holiday subscribers. SIM2 and Data SIM card users can also use the E-SIM service. |
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What is Mail & Messenger? |
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 | Mail & Messenger is a downloadable mobile application that allows you to stay connected with your Vodafone Mail& Messenger friends via messenger and mail in one place. By downloading the free Mail & Messenger, you will be granted a new email account username@vodafone-im.com for free by which you can get all your emails pushed to your mobile and chat with all your buddies.
Also you can access your emails using you PC. Just go to www.vodafone.com.eg and go to Mail& Messenger section, enter your username and password and you can enjoy the email PC experience too. |
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Can I use Mail & Messenger on my phone? |
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 | You must have one of the following handsets that support Mail & Messenger application. Mail& Messenger download process will tell you if your phone is known to work. Please see below our list of officially supported devices.
| No. |
Handset Model |
No. |
Handset Model |
| 1 |
Nokia 3250 |
17 |
Nokia N72 |
| 2 |
Nokia 3500 |
18 |
Nokia N73 |
| 3 |
Nokia 5300 |
19 |
Nokia N76 |
| 4 |
Nokia 5610 |
20 |
Nokia N81 |
| 5 |
Nokia 6233 |
21 |
Nokia N81-8GB |
| 6 |
Nokia 6280 |
22 |
Nokia N82 |
| 7 |
Nokia 6288 |
23 |
Nokia N91 |
| 8 |
Nokia 6300 |
24 |
Nokia N93 |
| 9 |
Nokia 6630 |
25 |
Nokia N93i |
| 10 |
Nokia 6670 |
26 |
Nokia N95 |
| 11 |
Nokia 6680 |
27 |
Nokia N95-8GB |
| 12 |
Nokia E51 |
28 |
Nokia N96 |
| 13 |
Nokia E65 |
29 |
Vodafone 710 |
| 14 |
Nokia E66 |
30 |
Vodafone 725 |
| 15 |
Nokia E71 |
31 |
Sony Ericsson W850i |
| 16 |
Nokia N70 |
|
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*Please note that Sony Ericsson only supports the English language. It is not available in Arabic |
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Do I have to pay for downloading Mail & Messenger? |
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 | No, Mail & Messenger is free to download. |
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What is the Mail & Messenger Summer Promo Launch? |
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 | Mail & Messenger Summer promo is valid till end of august 2009. Customers will enjoy unlimited chat and email with their their friends for only the daily Mobile Internet tariff, one pound per day! |
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What is Mail & Messenger pricing after the promo ends? |
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 | Standard data rates apply. So, you will just pay the daily 1LE and you get 3 MB for free and if you consumed more that 3 MB, the extra MB is for 1 pound. You will not be charged for any extra fees for using Mail& Messenger application. |
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Is Mail & Messenger available only in English? |
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 | No Mail& Messenger can be found in Arabic and in English. English client on VF live! English version and the Arabic client on VF live! Arabic version. |
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How do I install Mail & Messenger on my phone? |
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 | To download Mail & Messenger to your phone click on the Mail & Messenger link on Vodafone live! And click on “Download”. |
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Where in my phone can I find Mail & Messenger after installing it? |
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 | Mail & Messenger will usually be found under Applications> Java Applications> File Manager> My Own or any similarly named folder that can be reached from the main menu of your phone. It usually depends on your mobile phone models. |
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What are the correct APN Internet settings for my phone (APN settings)? |
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 | If your phone is already configured for Mobile Internet, Please select WAP APN as & Messenger works only on WAP APN.
If your phone is not configured for Mobile Internet, call*888*4# for Arabic or *999*4# for English and you will get configuration messages. Just save them and connect to Mail& Messenger via WAP APN. |
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How can I sign up for new Mail’N Messenger account? |
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 | 1. Before you download the application, you will be asked to create a new Mail & Messenger account @vodafone-im.com
2. You will receive a confirmation SMS with your new Mail & Messenger username and password. |
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How can I sign in via the mobile? |
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 | 1. Start the application from “Applications” or “downloads” folder in your mobile.
2. Sign in to the application and enjoy chatting and sending emails to your buddies. |
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How can I add a Mail & Messenger buddy? |
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 | If your buddy has already a Mail& Messenger account,
1. Go to Menu
2. Go to Add a friend
3. Enter his username
4. buddy has to accept your invitation to appear as online
If your friend does not already have an account,
1. Go to Menu
2. Go to Invite
3. A pop window appears to accept the application to browse your phone book
4. click yes
5. then you select your friend number from handset’s phone book
6. press ok
7. Your friend will receive an invitation SMS to download the application with your username.
8. If his handset is supported, he will download the application and sign up for new Mail& Messenger account. |
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How can I send an IM Message? |
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 | 1. Open the chat tab
2. Select the friend you want to chat with
3. an new window will open
4. click on chat
5. write your message
6. press send |
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How can I know that a buddy signed in? |
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 | You will receive a pop window saying “xxxx has just signed in” |
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How will I know that a buddy sent me a message? |
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 | You will receive a pop window saying “xxxx is saying yyyy”. If you already chatting with him, his chatting window will blink in red. |
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How to close a chat window? |
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 | 1. Go to Menu
2. Go to Close |
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How can I edit my profile? |
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 | 1- Go to Menu
2- Go to My Profile
3- To change your display picture:
You can change your display picture by clicking on it and choose one of our template avatars or you can upload your image by choosing “select a photo” you will be asked “allow application to read user data”, click Yes. Then select any photos from your mobile or you can capture image by clicking on “take a photo”. You will be asked to allow application to use the camera, press Yes then press on Capture then it will be your display picture
4- To change your Display Name:
Scroll down to Display Name; write your preferred display name on the required field
5- To change “ what are you doing”
Scroll down to “what are you doing”, write your preferred personal message on the required field
6- Press Save |
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How can I change settings? |
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 | Go to Settings
1- You can change how to view contacts:
Go to view contacts
You can either view by display name or by email address
2- Alerts
You can enable or disable alerts
3- Sounds
You can enable or disable sound
4- T9
You can enable or disable predictive text
5- Vibrate
Enable or disable vibration
6- Allow all
You can disable or enable “allow all”. “Allow All” is a feature which enables users to send you message even if they are not in your contact list.
7- Full Screen
You can enable or disable Full screen. Full screen removes the header with your name and avatar from the IM screen, for handsets which have a small screen.
8- Notify by SMS
When you exit the application without signing out, you will appear as away to your friends and you will receive notification SMS for new emails and chatting messages to let you know. You can disable this feature by unmarking it. |
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How can I send an email? |
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 | If you want to send an email to one of your buddies,
1. go to your friend list
2. go to menu
3. go to send an email
4. an email tab will open where you can write your email
5. press send |
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Can I send email to non Mail & Messenger contacts? |
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 | Yes, you can.
If you want to send an email to non- Mail & Messenger contact,
1. go to Email tab
2. go to Menu
3. go to Send Email
4. a new email tab will open where you can enter recipient’s email
5. write your email
6. press on Send |
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How can I attach an attachment to my email? |
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 | 1. Click on Attachment
2. When asked “allow application to read user data”, click Yes.
3. Select the file that you want to attach |
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How can I reply on an email? |
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 | 1. Open the email
2. Go to Reply
3. Write your email
4. go to Send |
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How can I forward an email? |
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 | 1. Open the email
2. Go to Menu
3. Go to Forward
4. enter recipient email
5. Write your email
6. Go to Send |
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How can I delete an email? |
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 | 1. Go to menu
2. go to action
3. Go to delete
4. Confirm deletion |
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How to exit an email? |
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 | 1. Go to Menu
2. Go to exit |
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Will the application stay online all day? |
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 | Yes. As long as you didn’t exit or sign out the application, it will stay online. |
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Does Mail & Messenger affect my battery life? |
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 | Yes like all Java application, it consumes the battery, but it is designed not to affect the battery life. |
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How to exit from the application? |
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 | 1. Go to Menu
2. Go to exit
3. Confirm exiting
Please note that when you exit the application without signing out, you will appear as away to your friends and you will receive notification SMS for new emails and chatting messages to let you know. You can disable this feature by unmarking it. |
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How can I sign out from the application? |
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 | Go to menu
Go to sign out.
You will appear as red as offline to your friends. |
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How can I access Mail & Messenger Email Account? |
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 | If you have downloaded Mail’N Messenger Mobile application, you will get all your email pushed immediately to your handsets.
Or you can access your email account through your computer.
Just go www.vodafone.com.eg
Go to Mail& Messenger
Enter your username and password. |
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What will I do if I forgot my password? |
| | |
 | Go to menu
Go to account management
A pop up window will appear confirming that you want to go to account management.
Press ok.
A wap site will be opened
Click on forgot password
Enter your username
You will receive an SMS with your password. |
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I want to change my password |
| | |
 | Go to menu
Go to account management
A pop up windown will appear confirming that you want to go to account management.
Press ok.
A wap site will be opened
Enter your username and password
Click on change password. |
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I want to delete my account or change my username |
| | |
 | Go to menu
Go to account management
A pop up windown will appear confirming that you want to go to account management.
Press ok.
A wap site will be opened
Enter your username and password
Click on delete account.
Then if you want to create another account go to VF live again and click on download and then you will be able to create a new account with new username. |
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I have changed my mobile number and I want to keep my Mail & Messenger account |
| | |
 | Go to menu
Go to account management
A pop up window will appear confirming that you want to go to account management.
Press ok.
A wap site will be opened
Enter your username and password
Click on change mobile number. |
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Some Features is not supported in some handsets |
| | |
 |
| No. |
Handset |
Comment |
| 1 |
Nokia 6630 |
WAP rebound on for account management |
| 2 |
Nokia 6670 |
Invite is not available |
| 3 |
Nokia 6680 |
WAP rebound on for account management |
| 4 |
Nokia N70 |
WAP rebound on for account management |
| 5 |
Nokia N72 |
WAP rebound on for account management |
| 6 |
Vodafone 710 |
Invite is not available |
| 7 |
Sony Ericsson |
Arabic Language |
|
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Mail & Messenger is not working on my handset Vodafone V710 |
| | |
 | Go to mail messenger - option - internet setting -- Profile 1.
Then Select Gateway:
Then Ip address: 163.121.178.002.
Then Ip port: 8080.
Then User name: wap.
Then Password: wap.
Finally Define Network access point: as Vodafone live or wap. |
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Mail & Messenger is not working on my handset V725 |
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 | Go to mail messenger - option - internet setting -- Profile 1.
Then Select Gateway:
Then Ip address: 163.121.178.002.
Then Ip port: 8080.
Then User name: wap.
Then Password: wap.
Finally Define Network access point: as Vodafone live or wap. |
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Vodafone Live! and 3G broadband |
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What is 3G? |
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 | 3G stands for third-generation technology; it is a network that allows for faster and more sophisticated voice and data telecommunications services. |
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What is Vodafone Live! |
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 | Vodafone Live! is a web access interface that you can use from your mobile to know latest movies, ring tones, pictures, sports and fantastic games. Using Vodafone Live! only costs 1 L.E. per 24 hours |
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How can I activate Vodafone Live! on my 3G-enabled phone? |
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 | To activate Vodafone Live! Just login to your account here and activate the service or just dial *444# or call customer service (888 from your mobile or 16888 from any landline) or visit the nearest Vodafone store. |
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How can I access Vodafone Live! from my mobile? |
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 | Log onto http://live.vodafone.com.eg from your mobile phone and enjoy the endless services |
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What do I need to download music tracks using the Full Track Music Downloads? |
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 | You need a 3G-enabled handset that supports music files. |
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How much does full track music downloads cost? |
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 | It costs just LE 4.5 for each music download! |
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Can I set songs from the Full Track Music Downloads as ring tones or send them to my friends? |
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 | No; these tracks are protected and are for listening purposes only. |
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What is Mobile TV? |
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 | Now you can watch TV on the move. With Vodafone Mobile TV, your 3G phone becomes your TV set. You can view your favorite TV satellite channels live and any of our best Video on demand content wherever you are with high quality and best user experience |
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How can I watch Mobile TV? |
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 | You can watch Mobile TV through Vodafone Live!. |
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How much does Mobile TV cost? |
| | |
 | The Mobile TV service is accessible through Vodafone Live! Just for LE 0.5 per minute!! You can also enjoy the monthly bundle by just paying LE 15 and getting 5 hours!! |
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How do I make a video call? |
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 | Just dial the number and press the video call button. |
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How much does making a Video call cost? |
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 | Making a video call just costs LE 0.75 per minute!! International video call costs 7.00 LE per minute |
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What if someone is video-calling me and I don’t want to be seen? |
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 | Simply switch your camera off and you will be heard and not seen. |
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Do I need to activate the Video calling service? |
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 | There is no need to activate this service; you can make video calls if you have a 3G-enabled handset with two cameras. |
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Can I convert a voice call to a video call? |
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 | No, you cannot convert from one to the other; if you have a voice call, simply end it and make a video call. |
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Can I use call waiting, call holding and missed call keeper services with video calling? |
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 | Not yet; these services are reserved for voice calling. However, similar services will be added soon for Video Telephony. |
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What is the call tone service? |
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 | The Call Tone service lets you change the call tone that anyone calling you will hear rather than the standard tone. You could also dedicate a call tone |
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what's cost of the call tone service? |
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 | The call to 5555 costs 50 pt per minute and the price of the call tone is 5 LE |
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How can I activte call tone service? |
| | |
 | Just call 5555 and select the call tone of your choice |
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Can I dedicate a call tone |
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 | It's simple, just call 5555, select the dedication option from the main menu, select the Call Tone you want to send and then enter your friend's Vodafone mobile number! |
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Will Call Tone service work while roaming? |
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 | You will not be able to activate the service while roaming, but if you are a existing subscriber, your call tone will be heard while you are roaming. |
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Can I record my own call tone? |
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 | No, currently the Call Tone user has to select from the options available on the IVR. |
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When does the my Call Tone expire? |
| | |
 | Call tone expires every 30 days and it gets renewed automatically, unless you choose not to renew it.
You will receive a message every month confirming that your call tone will be renewed and it will also direct you on how to deactivate the call tone. |
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If I changed my selected tone several times within the same day or month, when will the tone expire? |
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 | The tone expires 30 days after the latest update (several updates in the same day wouldn't not extend the expiry to more than 30 days). |
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What is Missed Call Keeper service? |
| | |
 | Missed Call Keeper is a service that stores your missed calls when you are unavailable and sends a message telling you who called and when. |
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What's the cost of using the missed call keeper service? |
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 | Missed call keeper costs 0.25 PT for postpaid and control customer and 0.50 PT for Pre-paid customer. The Push service costos L.E. 10 monthly fees |
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What is the difference between the Pull and the Push missed call keeper services? |
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 | The Pull service works on demand, so that you are notified when you have missed calls but are only send a message with the numbers if you dial 777, while the Push service works automatically, sending you an SMS every time you have a missed call with the numbers that called and when. |
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Can I use the missed call keeper service while roaming? |
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 | The Missed call keeper Push works while roaming, as long as your calls to the following long number: +20103369777. You should also divert your calls to this number before traveling. If you wish to deactivate the service while traveling, you can call 888 in order to do so. If you are a Pull missed call keeper user, then the service will depend on whether the operator you are using supports the service or not. |
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When will the service be deactivated? |
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 | If you are a Push or Pull missed call keeper user, you can deactivate the service through the call center or short code ##002#
If you are a Pull missed call keeper user, then the service will also be automatically deactivated if you haven't used it for two months. |
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What if I am a prepaid user and I don't have enough balance for the service? |
| | |
 | If you don't have sufficient balance, you will not be able to receive the missed call message and the information will be deleted. |
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What is a MiniCall? |
| | |
 | The MiniCall is a service that allows you to record your own voice and send it as a MiniCall to any mobile number within Egypt. |
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How do I send a MiniCall? |
| | |
 | Dial * (phone number) , record your voice and send! |
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How do I listen to my MiniCall messages? |
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 | To check your new MiniCall messages, just dial *0*. To hear a particular new message, dial *0 (number of message)*. For example, if you want to hear the second new message, dial *02*. To listen to your old mini-call messages, dial *1*. To hear a particular old message, dial *1 (number of message)*. For example, if you want to hear the fifth old message, dial *15*. |
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How many MiniCall messages can my inbox store? When are messages deleted? |
| | |
 | Your inbox can store 20 messages. If you receive more than 20 messages, the oldest one is automatically deleted and replaced with the most recent one. Heard messages are deleted three days after they are heard, and unheard messages are stored for five days before they are deleted. |
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Can I send MiniCalls to international numbers? Can I use the MiniCall service while roaming? |
| | |
 | MiniCall can be sent to a roamer, but currently not to international numbers. |
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How much does a MiniCall cost? |
| | |
 | Both sending and replying to a MiniCall costs 0.30 LE. |
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How much does listening to MiniCall costs? |
| | |
 | Listening to your MiniCall for the first time by dialing *0*is free. Listening to old MiniCalls via calling *1* is charged 0.30LE. |
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Can I send a MiniCall to a landline number? |
| | |
 | No, only to mobile number due to the personal nature of the message |
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What is the duration of the MiniCall? |
| | |
 | You can record up to 30 seconds, after that the recording stops & the message is automatically sent. |
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What is the balance Transfer Service? |
| | |
 | Balance transfer is a service that allows you to transfer credit to other prepaid customers
• Post paid can transfer balance to prepaid customers
• Balance can be transferred to prepaid customers even in grace period
• Post paid maximum balance transfer amount is 80 LE per month
• Balance can only be transferred from Vodafone to Vodafone lines |
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How can I transfer balance? |
| | |
 | To transfer balance just dial 868. If you are a business user, see the authorized person in your company to enable the service on your phone. |
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How much does this service cost? |
| | |
 | Balance transfer costs 2 % of the amount transferred with minimum of 0.20 L.E. the call set up cost.
For example, if you transfer 5 pounds (minimum amout to be transferred), you will have to pay: LE 0.20
If you transfer 20 pounds, you will have to pay: 2% X 20= LE 0.40 |
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How could I activate the service |
| | |
 | If you are a prepaid or post paid customers, then you don't have to active the service it is by default active on all lines . If you are an enterprise user, then you have to refer to the authorized person in your company |
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What if the recipient I am sending balace to is in grace? |
| | |
 | Now, if the number you are sending balance is in grace, you can send him/her balance + 1 day validity, so they can use the balance. |
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Is there a limit for the balance I transfer? |
| | |
 | You can transfer balance from 5L.E. to 50 L.E in the same call. Prepaid users have no monthly limit for the balance they transfer, but if you are post paid user then you can transfer up to 80 L.E. per month charged to your monthly bill. |
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How do I disable this service? |
| | |
 | You can bar the service by calling 868 and choose to bar the service. You can also bar the service online. To unbar the service call the customer service. |
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How can I make sure that the balance is transferred to the recipient? |
| | |
 | The recipient will receive a confirmation message from Vodafone informing him/her that an amount of X pounds transferred to from mobile number 010xxxxxxx to his/her account in Arabic & English. The sender will also receive a confirmation message |
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What is the Conference Call? |
| | |
 | The conference call is a call that holds up to 5 more people beside the caller. |
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How much does is cost? |
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 | Conference calls are billed to the person making the call as a series of normal |
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Can I arrange a conference call with non-Vodafone users? |
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 | Yes! You can arrange conference calls with subscribers of all telecom networks. |
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Can I add callers to the conference call at different times? |
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 | Yes! You can add callers to the conference call at different times only if you are the person making the call. |
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Can I conference call while roaming? |
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 | Yes! You can conference call while roaming if the international network you are using uses this service. |
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How do I know when I’ve joined a conference call? |
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 | You will hear a background tone throughout the call. |
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What is the SMS Service? |
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 | SMS, or Short Messaging Service, is a simple and fast method of sending to and receiving messages from any mobile user. |
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What are delivery reports and how do they work? |
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 | The delivery report service lets you know if an SMS you sent was received. Just activate the service on your phone and you will receive a report every time you send a message telling you whether the message was sent successfully or not. |
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What is voice mail service? |
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 | Voice mail is a service that enables you to divert your calls in case you do not answer!! However you can also specify which calls you want to divert to your voicemail.
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How do I activate my voice mailbox? |
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 | To activate your mailbox for the first time, you will need to insert a password and record your name and greeting. If you do not enter a password, your mailbox will not be created and you will have to set up your diverts from the handset or through the Quick divert guide (Automatic divert will be on a later stage). |
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What if I don't record my name or my greeting during the first call? |
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 | You will be asked to record your name the first 3 calls to your mailbox, and only the first 2 calls you will be asked to record a greeting. After that you can record/change them from your setup menu.
N.B.The customer has another choice to skip by pressing *# |
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How do I record/change my recorded name? |
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 | To record your name:
Call the voice mailbox by dialing 808 from your mobile.
Choose the setup menu by selecting 9.
Press 1 to access the greeting/name prompts.
Press 4 to access the name recording, which will instruct you to record your message after the tone.
When you finish, press # and your new name will be replayed for you to hear.
To record again, press 1.
To accept the new name press 2
to delete the name press 3. |
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Do I need a password to check my voicemail? |
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 | When checking your voicemail from your own phone, you don't need a password. However, if you are roaming or accessing your voicemail from another phone, you will be prompted to enter the password. You are asked to set-up a new password during your first call to your voicemail. |
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What could I do if I forget my voicemail password? |
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 | Customer service can reset your password. Please call 888 from your mobile or 16888 from any landline. The next time you call your mailbox you will not be able to access your messages until you set up a new password. |
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What are the maximum voicemail message durations? |
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 | Messages can be up to 60 seconds in length. |
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How do I use my voicemail while roaming? |
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 | Make sure that all your diverts are diverted to number 010 1 808 999 (from the mobile settings).
It is recommended to avoid Conditional diverts (busy or no reply) so as not to get charged for the received messages. Instead go for the Unconditional diverts (all calls diverted). |
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Which calls can I divert to voicemail? |
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 | You can divert calls which are unanswered, those which are received while your phone is busy or unreachable, and calls for all of those categories. You can also divert all calls to your voicemail. |
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How can I change my diverts? |
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 | You can change your diverts anytime by using the quick divert numbers. If you want to change your diverts from another phone, just dial 010-1808-808, enter your mobile number and password, choose the setup menu with 9, choose diverts setup with 7, and: press 1 to divert if busy, unanswered or unreachable, press 2 to divert if unanswered or unreachable, or press 3 to cancel all diverts. |
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How can I listen to my voicemail messages? |
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 | To listen to your messages from your mobile phone, simply dial 808. Press 1 to listen to the messages, 3 to delete the messages and 5 to skip to the next message. To listen to your messages from another mobile phone, dial your mobile number, press * during the welcome greeting and enter your password. To listen to your messages from a landline, dial 0101-808-808, then dial your mobile number and password when asked. |
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How do I change my voicemail password? |
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 | Dial 808 from your mobile phone or 0101 808 808 from any other phone
Access the main menu *
Access the setup menu 9
Access the password prompts 2
Enter your new password. then #
To change it again, press 1
To keep it, press 2
To delete attempts and keep the old password, press 3 |
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What do I do if I forget my password? |
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 | If you forget your password just call 888 from your mobile or 16888 from any landline and they will reset the password to the default password (0000). |
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Why was my voicemail service deactivated? |
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 | Your voicemail service is deactivated if you don’t call 808 to check your messages for a month, but it can easily be reactivated, with the same password and greeting. |
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Why are messages deleted from my mailbox? |
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 | Messages are automatically deleted three days after they have been played. Unheard messages are deleted seven days after they are received. If you don’t check your mailbox for a month, it will be automatically deactivated. |
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Why are some messages not recorded? |
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 | Voicemail messages must be five to sixty seconds long to be recorded. |
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How can I change the language of my voicemail? |
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 | The default language is Arabic, but it can be changed to English. Just call 808 and follow the instructions: choose the setup menu by pressing 9, select the option to change the language by pressing 3, then choose the language (1 for Arabic and 2 for English). |
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How do I record my own voicemail greeting? |
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 | Dial 808 and follow the instructions: choose the setup menu by pressing 9, then select 1 and record your message after the tone. If you want to hear your new greeting, select # and you will be able to store it, replace it by recording another or restore the default greeting. |
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How do I know when a specific voicemail message was recorded? |
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 | While the message is playing, press 6. |
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Why do callers sometimes hear an error message when they call my voicemail? |
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 | If callers hear an error message when they call your voicemail, it is because your voicemail has been deactivated and your calls are still diverted. You can either reactivate your mailbox or cancel your diverts. |
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How do I use voicemail while roaming? |
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 | To use voicemail while roaming, divert your calls to 0101-808-999. When checking your voicemail messages abroad, dial +20101-808-808, your mobile number and your password. This call is charged at the same call rate as a call to Egypt from your roaming phone. |
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What is the fax service? |
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 | The fax service lets you send and receive faxes using your handset. |
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What is the cost of using this service? |
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 | This service has no activation fees, but you will be charged LE 20 as monthly fees. |
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How do I subscribe to the fax service? |
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 | You can subscribe to the fax service through the website by loging to your account ot by calling customer service on 888 from your mobile or 16888 from any landline. You can also activate the service by visiting any Vodafone store with your contract or proof of ownership. |
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How can I use it? |
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 | To use the fax service, you should have a handset that supports it, such as the Nokia 9300 or 9500. If your phone does not support it, you should have a PCMCIA, infrared or serial cable that connects it to your computer and your phone's software to supports the service. |
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Can I use the fax service while I am roaming? |
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 | Yes! You can use the fax service while roaming if the network available supports the service. |
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What is the Recharge on the go service? |
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 | Recharge on the go is an easy way for prepaid customer to rehcarge their accounts without recharge cards directly from any vodafone store |
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Who can use this service? |
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 | All Vodafone prepaid customers can use the Recharge on the go service. |
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How much does it cost to recharge via Recharge on the go? |
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 | Charging using the Recharge on the go service costs the amount charged |
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How will I know if my account has been recharged? |
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 | A confirmation SMS will be sent to your mobile phone after you recharge. |
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Where can I use the Recharge on the go service? |
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 | You can use the Recharge on the go service in all Vodafone stores |
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1010 El Kora 3ala El Vodafone |
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What will I receive as part of the new unified 1010 package? |
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 | You will receive alerts and news coverage on the following:
• Local Dawry league (El-Ahly/El-Zamalek) in addition to any team of your choice.
• Egyptian National team.
• Egyptian players abroad.
• European leagues coverage (English, Italian and Spanish leagues).
• Major international football events |
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What are the main options included in the 1010 service? |
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 | • Alert Subscription. (Stay in touch with what's going on in the soccer scene around the globe).
• Dawry Competition. (Win valuable prizes through out the season in an exciting prediction game).
• Football Dedications. (Send funny football quotations to your friends).
• Egyptian League information. (Weekly team rankings, Match schedules, etc.)
• European league Information (Weekly results, fixtures, rankings).
• Football Clubs Logos. (Send operator logos of your favorite clubs to your mobile). |
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What is the cost of using this service? |
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 | You can subscribe to El Kora 3al El Vodafone for just LE 0.30 a day by dialing 1010 at a call rate of only LE 1.50. |
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What is the Express Service? |
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 | The Express Service lets users carry out activities such as activating Vodafone Live!, knowing the bill amount and activating roaming using simple commands. |
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How does it work? |
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 | The user send *888#for Arabic (he/she will receive 2 messages for the commands of each service & and *999#for English he will receive 1 message for the commands of each service
For Prepaid and Yearly Control
| * 999 *Mob No# |
PUK |
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| * 999 * 4# |
Vodafone Live activation (OTA will be sent by default including the Pin Code). |
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| * 999 * 5# |
Roaming activation |
For Postpaid
| * 999 * 1# |
Last Bill |
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| * 999 * 2# |
Call Charges |
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| * 999 *Mob No# |
PUK |
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| * 999 * 3# |
Missed Call Keeper activation (MCK) Push (LE 10) |
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| * 999 * 4# |
Vodafone Live activation
(OTA will be sent by default including the Pin Code). |
For Corporate customers:
| * 999 * 1# |
Last Bill (available only for end user who can get it through IVR) |
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| * 999 * 2# |
Call Charges (available only for end user who can get it through IVR) |
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| * 999 *Mob No# |
PUK |
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| * 999 * 3# |
Missed Call Keeper activation only through Authorized (MCK) Push (LE 10). |
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| * 999 * 4# |
Vodafone Live activation
(OTA will be sent by default including the Pin Code). |
For Smart Control customers:
| * 999 * 1# |
Last Bill |
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| * 999 * 2# |
Call Charges |
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| * 999 *Mob No# |
PUK |
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| * 999 * 3# |
Missed Call Keeper activation (MCK) Push (LE 10) |
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| * 999 * 4# |
Vodafone Live activation
(OTA will be sent by default including the Pin Code). |
| * 999 * 5# |
Roaming activation |
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What is Please call me” alert? |
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 | It is a command by which you can send a fixed call me message to your friend/family |
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How can I send this message? |
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 | Just type the following command *505*010xxxxxxx# and then push send. |
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What will recipient receive? |
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 | Your friend will receive a message from you reading (call me) |
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Is this service for Vodafone to Vodafone customers only? |
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 | No for vodafone customers only |
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How much does it cost? |
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 | This alert message is for FREE |
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Who is eligible to use this command? |
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 | All prepaid customers & control |
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How many messages am I entitled to? |
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 | 5 messages a day |
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What if I am roaming? |
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 | Still you can send and receive this message, if the roaming network allows the command |
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Can I send it international? |
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 | No |
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When can I send this message? |
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 | In all cases (whether you have valididty or in grace) ,also( whether you have balance or not ) |
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How can I pay my phone bill or recharge my balance? |
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 | You can pay your phone bill or recharge your balance through the website (login here), at any Vodafone store, through your mobile phone, from home or through a bank. You can also recharge your balance at any Vodafone store or Vodafone distributor |
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What is Online Payment? |
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 | Online Payment is a service that allows you to pay your mobile phone bill or recharge your balance online using your credit card. |
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Who can use online payment service? |
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 | You can use this service if you have a Vodafone phone line and use a Visa, Master Card or Banquet Misr credit card. |
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How can I pay my bill online? |
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 | Log in to your account and then follow the following steps:
Choose "Pay Bill" from the My Vodafone homepage.
Another page opens with the amount due for payment.
Choose the Invoice and enter the amount you desire to pay then click submit.
Enter your credit card information and click submit |
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How do I subscribe to the online payment service? |
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 | Just log in here to your account and directly insert your credit card number for payment. If you don't have an account register here |
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How much does online payment cost? |
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 | This service is for free. |
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What is Mobile Bill Payment? |
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 | Mobile Bill Payment is the option of paying your monthly phone bill from your mobile phone using your Visa or MasterCard credit card. |
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How do I subscribe to and use Mobile Bill Payment? |
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 | Just visit any Vodafone store, fill out a mobile bill payment form and swap your SIM card with one that enables the use of this service at any store. The service is activated just 48 hours later. |
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How much does the Mobile Bill Payment service cost? |
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 | It costs LE 10 for the new SIM card, and only LE 0.50 to pay the bill every month. |
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What is Home Collection? |
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 | Home Collection is the option of paying your monthly phone bill from the comfort of your home. |
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How do I register for home collection service? |
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 | To pay for your bill by Home Collection, register for the service by dialing 888 or 881 and specify the most convenient time for you for the bill to be collected from your home. |
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How much does the Home Collection service cost? |
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 | This service costs LE 6 if collection is in Greater Cairo or Alexandria, or LE 10 anywhere else in Egypt. |
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What is Over the Phone Payment and how does it work? |
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 | Over the Phone Payment is the option of paying your monthly phone bill by calling Citibank. Simply call 2484 from your Vodafone mobile phone and give the operator your information. |
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How much does the Over the Phone Payment service cost? |
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 | This service only carries the cost of the call, which is calculated at a Vodafone-to-Vodafone number rate. |
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What is Direct Debit Payment? |
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 | Direct Debit Payment is the option of paying your monthly bill through CIB by debiting your current CIB account. |
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How do I subscribe to this service? |
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 | You will need to subscribe to this service by presenting your ID and latest Vodafone bill at any CIB branch, and filling the suitable application. Your bill will then be automatically deducted from your account every month. |
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How much does the Direct Debit Payment service cost? |
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 | This service costs only LE 5 per payment. |
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What is Over the Counter Payment? |
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 | It is the option of paying your monthly bill by cash or credit card at any Banque Misr branch. Just visit any branch with your latest Vodafone bill. |
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How can I use the Cash Net ATM machines to pay my bill? |
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 | No, bill payment is not available on Cash Net ATMs. |
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How can I get a Vodafone open line? |
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 | To apply for an opem line, you need to be 21 or older and you will be kindly requested to provide the following: -
For Egyptians:
A valid ID, such as a National ID card, a valid passport or a military service ID.
Your work information including a landline number or address.
If you are not currently employed, you will need to present a credit card or information regarding a bank account of over LE 1,500 or a LE 500 deposit and a valid landline telephone number.
For non-Egyptians:
A valid passport is requested, a residency permit and a recent work permit or employment letter.
If you are not currently employed, you will need to present a bank statement of over LE 3,000 from an Egyptian bank, or deposit LE 1,000 and a current home address and telephone number. |
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What does it mean to be hotlined and how can I avoid that? |
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 | Being hotlined means that you will be able to receive calls but unable to make calls. You need to pay your phone bill within 22 days from the bill issue date to avoid being hotlined. |
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What are reactivation fees? |
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 | The reactivation fee is the amount you pay to reactivate your line if you are hotlined and your line has been cut off. |
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How do I enable roaming or international calling on my phone if I have a Vodafone open line? |
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 | You can activate roaming and international calling by visiting any Vodafone store and paying a deposit of 500 EGP at any Vodafone store. |
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How do I convert from one line to another? |
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 | To convert from a prepaid to an open line, you are kindly requested to bring a copy of your prepaid contract and the documentation required for the open line to any Vodafone store. You can also convert from an open line to a prepaid line after two months of having the open line by visiting any Vodafone store, settling your account and filling in the appropriate documents; your line will be ready in 48 hours. |
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How can I transfer my line’s ownership to someone else? |
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 | Visit any of Vodafone store with the line’s contract and the documents needed to purchase a line – and the change will effective within 48 hours. |
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What is a Club 55 dual subscription SIM card? |
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 | It’s a SIM card that can store two numbers |
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Where can I get a Club 55 dual subscription SIM card? |
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 | These SIM cards are available at Vodafone stores. To find the nearest VF store to you click here |
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What is the benefit of having two numbers on the same mobile? |
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 | One number can be given out to a limited number of people, while the other can be more widely distributed. You can also divert calls of the unused number to your voicemail. |
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How does the dual subscription SIM card work with Club 55? |
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 | The first phone number, which begins with 010-55, is used to making and receiving calls. The second phone number is used to make calls, but receives calls on voicemail. Each number has a separate PIN code; 1111 for the primary number and 2222 for the secondary number. |
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How do I recharge my balance? |
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 | Recharge your balance by dialing 858 from your mobile phone and entering the 14-digit code printed on the scratch card. You can then check your balance anytime online by logging to your account or by dialing 868. The 868 call costs only LE 0.20. |
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How do I enable roaming or international calling on my phone if I have a Vodafone prepaid line? |
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 | Take your prepaid line with you – no need to subscribe to any roaming services! |
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If I Over scratched my recharge card, will I still be able to recharge my line? |
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 | We’ll be glad to help you perform a recharge if you provide us with only 4 Clear digits from your recharge card, just dial our customer service agents on 888 from your mobile or on 16888 from any landline
In case you over scratched all the digits on your recharge card, please refer back to the place where you bought the scratch card. |
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What do I do if my prepaid line is stolen? |
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 | Call the customer service agents on 888 from your mobile or on 16888 from any landline to bar all the incoming and the outgoing calls on your line. You will be requested to recharge your cards in their due dates |
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How can I know the details of my balance as a prepaid customer? |
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 | Dial 888 from your mobile phone or 16888 from any landline and kindly provide the customer service agent with your full data and the details of your balance will be available within 48 hours. |
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What is the grace period? |
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 | When your line's validity expires, your line enters the grace period during which you can only receive calls/SMS and send SMS. No outgoing calls can be made during the grace period until the line is reactivated by dialling 858 from your mobile line. The grace period for all prepaid lines is five days, except for El Asly, where the grace period depends on the recharge card used. |
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What is the aftergrace period? |
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 | The aftergrace period is a period of 30 days after your line's grace period expires. You cannot make or receive calls and SMSs during the aftergrace period, but you can reactivate your line throughout those 30 days. |
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How can I activate my line in the aftergrace period |
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 | If your line enters the aftergrace period, you can reactivate it for free by recharging your credit with any recharge card. |
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How can I activate my line in the grace period |
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 | If your line enters the grace period, you can also reactivate for free by recharging or simply be sending three SMS’s to any mobile number. |
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What is Vodafonemail.net? |
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 | Vodafonemail.net is an e-mail system that has the capability to send e-mails to the Internet through SMS, WAP and the Web and has all e-mail features such as folders and filters. |
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How do I activate my Vodafonemail.net account? |
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 | To register for Vodafonemail.net, contact the authorized person in your company to enable the service. You will receive an SMS with your account’s activation code. Once your account is activated, you can then login to Vodafonemail.net using your mobile number as the username and 3333 as the password. You can change your password when you login. Create an alias with the e-mail user you prefer and make it the default one (yourname@vodafonemail.net). |
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Who can use Vodafonemail.net? |
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 | All monthly line users can use Vodafonemail.net. |
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What kind of handset do I need to use Vodafonemail.net? |
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 | Any handset that has SMS or WAP capabilities can use Vodafonemail.net. |
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Do I need to configure my handset in order to use Vodafonemail.net? |
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 | It is recommended that your messaging ‘default recipient number’ – the Vodafonemail.net number that you send SMS commands to – be set to +6400. |
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Will I know that I received an e-mail? |
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 | Yes! You will be notified whenever you receive an e-mail. |
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I forgot my Vodafone mail password; what should I do? |
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 | Call customer service and they will send you the password. |
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If I have another e-mail account, can I retrieve it on my Vodafonemail.net account? |
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 | Yes! Simply choose the ‘POP E-mail’ option, click ‘POP mail account’ and select ‘new account’. Enter your e-mail details and let Vodafonemail.net pull your e-mails for you. |
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Can I use an e-mail client such as Outlook to receive my Vodafonemail.net messages? |
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 | Yes! Just configure your client as follows: Mail configuration Value
POP3 Mail server Pop3.vodafonemail.net
User ID Your mobile phone
Password Your Vodafonemail.net password |
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Can I view attachments using Vodafonemail.net? |
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 | You can view attachments through www.vodafonemail.net or by setting up your e-mail client to push your e-mail messages to your computer. |
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How can I access my Vodafonemail.net account using WAP? |
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 | Configure your mobile to:
1. access the WAP service from Vodafone and
2. have the following bookmark for Vodafonemail.net access: www.vodafone.net/wis/index.asp. LINK. |
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How much does using Vodafonemail.net cost? |
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 | The monthly charge for Vodafonemail.net is only LE 8. You are charged for each SMS at the normal rate of LE 0.30 and for WAP if you use it. |
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What extra features does Vodafonemail.net have? |
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 | Using Vodafonemail.net, you can get a listing of the messages in your mailbox and access, reply to or forward any e-mail in your inbox. |
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What is roaming? |
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 | Roaming is a service that enables you to use your Vodafone mobile phone while traveling abroad for making and receiving calls. The Vodafone roaming service keeps you connected on 373 foreign cellular networks in 136 different countries. |
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How do I activate the roaming service on my mobile phone? |
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 | Check that the country you are visiting has a GSM network, and that that network has a roaming agreement with Vodafone Egypt to make sure that roaming will work in that country. To activate your roaming service, just pay a deposit of LE 500 at any Vodafone store. |
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How do I make calls while roaming? |
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 | To call any number in Egypt, dial +2 before the number and omit the 0 in the city code. To call any number outside Egypt, use the same area code as you would if you were calling from inside Egypt – dial + country code – city code – phone number but omit any zeroes that come at the beginning of a city code. To call customer service, dial 888. If your call doesn’t connect, dial +201018888888 or +202-25292888. |
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How can my friends and family reach me while I’m roaming? |
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 | While roaming, your friends and family, both in Egypt and abroad, can reach you by dialing your number as they would while in Egypt. They will be charged for the call the same way as they would be if they were calling you while you are in Egypt, even if they are in the same country. However, you will also be charged according to the international fee for receiving the call. |
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How am I charged for the roaming service? |
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 | The charging will be on both sending and receiving calls while the charging on SMS will be on sending only. Some few operators charge on both the sending and receiving SMS. All Roaming prices for the prepaid, old roaming and VF world are available here. |
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Will I have Caller ID while roaming? |
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 | This service depends on the network you are using while roaming; you will be able to identify the caller only in some countries. |
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Can I send SMS while roaming? |
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 | Yes! You can send and receive SMS while roaming. |
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Can I limit the calls that I receive with call barring while roaming? |
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 | Yes! You can use the call barring service to limit the calls that come through while you are roaming. |
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How can I check my voicemail messages while roaming? |
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 | To check your voicemail messages while roaming, dial +20101808808, your mobile number and your 4-digit password. You will be charged with the international call rate, since it is considered similar to making a call to a mobile number in Egypt. |
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What are the 3G services that I can use while roaming? |
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 | You can use all voice and data services except the Video telephony on the 3G network while roaming. |
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In which countries can I roam on the 3G network? |
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 | You can roam on the 3G network in Austria, Bahrain, Estonia, France, Germany, Greece, Hungary, Italy, Japan, Malta, the Netherlands, Romania, Spain, Sweden and the UK. |
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How do I use the 3G network while roaming? |
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 | Just check you settings and make sure you Vodafone Mobile Connect setting is configured to match the setting of the operator on which you are roaming. You can check the setting by calling Customer Service on 888 or the Business Solution Team on 2828. |
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What’s the difference between using the 2G and the 3G networks? |
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 | There is no difference between both networks when using voice services, but data services are faster with the 3G network |
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What does it cost to use the 3G service? |
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 | There are no extra fees to use the 3G service. |
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What is the Data Roaming Tariff? |
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 | The Data Roaming Tariff is a service that lets you use GPRS service while roaming on Vodafone operators and partners listed below all over the world at reduced rates. Country Operator
Australia Vodafone
Austria Mobilkom
Belgium Proximus
Bulgaria MobilTel
Croatia VIPnet
Cyprus Cytamobile
Czech Vodafone
Estonia Elisa
Finland Elisa
France SFR
Germany Vodafone
Greece Vodafone
Hong Kong Smartone
Hungary Vodafone
Ireland Vodafone
Italy Vodafone
Japan Softbank
Malaysia Celcom
Malta Vodafone
Netherlands Vodafone
Portugal Vodafone
Romania Vodafone
Singapore M1
Slovenia SiMobil
South Africa Vodacom
Spain Vodafone
Sweden Telenor
Switzerland Swisscom
UK Vodafone |
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Who is eligible to use this service? |
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 | All Vodafone monthly line users who use the GPRS services and VMC can roam on Vodafone operators and partners. Blackberry handheld users are not eligible to use this service |
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How am I charged for data services according to this tariff? |
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 | You are charged LE 29.90 per MB in the following way: LE 4 for the first 10 KB and LE 0.25 for each additional 10 KB. |
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Do I need to activate this tariff? |
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 | No, you don’t need to activate the tariff; just enjoy our reduced rates on data services. |
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What is the Vodafone Cash service? |
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 | Vodafone Cash is a new service from Vodafone Egypt that enables our customers to deposit, transfer and withdraw money, as well as make purchases with their Vodafone Cash card. He can also recharge his mobile or pay his bill via this service. |
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How much does it cost? |
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 | Activating the service for the first time costs LE 22 (tax inclusive), and this is valid for one year. The service can be renewed for LE 5 a year after that, which will be deducted from his card balance. |
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Where can I register? |
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 | The customer can register through any of the following outlets:
- Vodafone retail stores.
- HSBC branches.
- Radio shack. |
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Can I issue checks? |
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 | No. |
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Is there any interest on the card balance? |
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 | No, there is no interest on balance. |
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What can I do with my Vodafone Cash card? |
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 | You can:
- Deposit money to your Vodafone Cash card,
- Transfer money to and receive money from other Vodafone Cash subscribers,
- Withdraw cash from your Vodafone Cash account, and
- Make purchases and pay bills with your Vodafone Cash card- Recharge. |
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How can I contact Vodafone Cash customer service? |
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 | To contact the Vodafone Cash customer service, just dial 6001 from a Vodafone mobile phone |
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How can I activate the Vodafone Cash service? |
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 | After receiving your card from a Vodafone, Radio Shack or HSBC branch, call 6000 from your mobile phone and following the instructions to choose your pin. Your pin code must be four digits long, without the # or * symbols. Keep your pin secret and avoid writing it down or giving it to others. |
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How can I deposit money to my Vodafone Cash card? |
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 | You can deposit money in your account at any Vodafone Cash outlet by passing your card through the POS and giving the amount you want to deposit to the salesperson. You will receive a receipt and an SMS with the deposited amount. |
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How do I transfer money using my Vodafone Cash card? |
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 | You can transfer money to other Vodafone Cash subscribers by:
1) Dialing 6000 from your mobile phone
2) Pressing on the ‘transfer’ option
3) Entering the mobile number you want to transfer to, the amount you want to transfer and your pin code
4) You will hear a confirmation voice message and an SMS will be sent to you and to the receiver you are transferring to confirming the transfer transaction. |
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How can I withdraw cash using my Vodafone Cash card? |
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 | You can withdraw money from any Vodafone Cash outlet or ATM machine with the (123) sign and bank Misr ATM machines. Just swipe your Vodafone Cash card through the POS machine and enter your pin code and the amount you want to withdraw. You will receive a receipt along with your cash as well as a confirmation SMS with your new Vodafone Cash account |
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How do I inquire about my Vodafone Cash account balance? |
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 | You can inquire about your remaining account balance from Vodafone Cash by dialing 6000 from your mobile phone, selecting the appropriate option and entering your pin code. You will then be able to listen to your current account balance. Also you may call 6001 with proper verification, HSBC ATM machines and any 123 ATM machines. |
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How do I change my Vodafone Cash pin code? |
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 | If you want to change your pin code to ensure the safety of your Vodafone Cash balance, just dial 6000 from your mobile phone, select the ‘change pin’ option, enter your existing pin code once and your new pin code twice. Your pin code must be four digits long, without the # or * symbols. |
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What are the prices of the different Vodafone Cash services? |
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 | Card package costs – LE 20
Yearly subscription fees – LE 5
Deposit or withdrawing money from your account – 2% of the amount deposited or withdrawn, LE2 as minimum fees, the minimum deposit being LE 3
Transferring money using your mobile phone – LE 0.30 for the phone call
Inquiring about your account balance – LE 0.30 for the phone call
Replacing a lost or destroyed card – LE 20
Calling customer service – LE 0.30 for the phone call - Recharge or pay bill -LE0.30 |
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Where can I deposit and withdraw from my Vodafone Cash account? |
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 | You can deposit and withdraw money in all Vodafone, HSBC and Radioshack branches in Egypt. |
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How much time does it take to update my balance with the deposit? |
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 | Balance is updated real time, with no latency. |
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What is the maximum amount I can deposit into my card? |
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 | You can deposit up to 5000 LE |
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What is the maximum amount I can withdraw from my card? |
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 | You can withdraw up to the full amount available on the account balance after calculating the withdrawal fees |
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What is the minimum amount I can deposit? |
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 | 3 LE is the minimum amount you can deposit; 1 LE to be deposited in the account and 2 LE service fees. |
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What if I forget my PIN code? |
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 | If you forget your PIN, you cannot make withdrawals or any other transactions until you call the call centre on 6001 and ask for PIN reset. |
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How can I subscribe to this service for someone else? |
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 | You can subscribe to this service for anybody as long as you have his/her Vodafone mobile line and national/personal ID. |
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What is Vodafone One program? |
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 | Vodafone One is a program designed especially to thank our valuable customers for choosing Vodafone as their preferred network and services provider.
Upon enrollment, you earn one reward point for each Egyptian pound you spend on your Vodafone line. |
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How do I become a Vodafone One member? |
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 | Vodafone top customers are automatically enrolled to the program.
Vodafone has a special criterion for customers joining the program and it generally depends on:
- The highest users on the network
- Number of years spent with the company
- Payment history (in case of post paid)
- Line not used in commercial activities |
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How do I know I became a Vodafone One member? |
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 | You will receive a call from one of our representatives informing you that you are now a Vodafone One member. |
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How are points calculated? |
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 | • If you have a post paid Vodafone line, the bill amount before taxes will be added to your account as reward points.
• If you have a prepaid Vodafone line, the recharges amount will be added to your account as reward points. |
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When can I start to redeem my points? |
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 | As soon as you earn 1,000 points or more you can choose from an exciting range of gifts. You can also choose to accumulate points and redeem much more valuable gifts. |
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What are the gifts I can redeem? |
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 | Gifts are divided into minutes and services from Vodafone (Free minutes, SMS, MMS) and gifts (I phones, 3G handsets, I pods, special numbers, laptops, USB) and much more! |
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How can I redeem my points? |
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 | Minutes and services are redeemed through the website or by calling 818.
For other gifts redemption, please call our call center (888 from your mobile). |
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How can I check my points balance? |
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 | To know more about your points balance, you can choose any of the following ways:
• Call 818 - from your mobile
• Dial *818* - from your mobile
• Refer to your bill where they are detailed if you have a post paid Vodafone line
• Go to www.vodafone.com.eg
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How can I know the gifts I am eligible for? |
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 | To know more about the gifts you are eligible for, you can choose between any of the following ways:
• Call 818 - from your mobile
• Go to www.vodafone.com.eg
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What are bonus points? |
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 | Bonus points are 50% extra points added to your balance. You can use them in September and March of each year.Bonus points are 50% extra points added to your balance. You can use them in September and March of each year. |
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What do I do to become a Premium member? |
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 | The more points you accumulate, the more your chance increases to be selected as a Premium member.The more points you accumulate, the more your chance increases to be selected as a Premium member. |
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Do points expire after a certain period? |
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 | Yes. If you don’t use your points they expire after 2 years of acquiring them.Yes. If you don’t use your points they expire after 2 years of acquiring them. |
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How can I know about new offers? |
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 | Vodafone Egypt website (Vodafone One Section), through your bill, Vodafone stores, 818Vodafone Egypt website (Vodafone One Section), through your bill, Vodafone stores, 818 |
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What is a discount voucher? |
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 | You can redeem your points using the discount vouchers we offer you. The discount vouchers allow you to purchase any item at any of our stores or partners (Apple Trade Line and Best Buy) |
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Can I use my points to pay my bill? Or recharge? |
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 | No, points cannot be used for bill payment or recharges. |
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If my line is de-activated or I changed my tariff, do I lose my points? |
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 | If the line is de-activated, you lose your points.
If you change your tariff, your points will be automatically moved to the new tariff – unless you move to “Kalamna tariff”. In this case, you lose your points after 3 months. |
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If I change my tariff to Kalamna, do I lose my points? |
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 | If you change to Kalamna tariff, you lose your Vodafone One membership, and accordingly your points expire after 3 months of changing your tariff. |
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If the line ownership is transferred to somebody else, do I lose my points? |
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 | Yes, the new line owner will have all the line privileges including any outstanding points balance accumulated on the original line. |
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If I’m traveling abroad, and my line is suspended, can I still use my points when I’m back? |
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 | Yes, you can use them after re-activating your line. |
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If I change my mobile number, so I lose my points? |
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 | No, your points will be moved to the new number.No, your points will be moved to the new number. |
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