Business and Knowledge Process Outsourcing Services

Benefit from our considerable expertise and focus on the core competencies of your business.

Whether you require a full outsourcing model or some key managed support, Vodafone International Services can seamlessly provide the Business Process and Knowledge Process services you need, leaving you free to focus on your critical business outcomes.

Vodafone International Services has a knowledgeable Customer Project Management team that is responsible for ensuring that complex programs, such as setting up an outsourced and off-shored
contact center, are successfully deployed as quickly and painlessly as possible.

Prince2 certified, with considerable program management expertise and industry knowledge, our Customer Project Management team follow a fully managed and prioritized approach that
ensures the successful implementation of your solutions with minimum risks to your business.

Our Customer Project Management team can bring together and successfully manage all elements of an advanced outsourced solution and, depending on the needs of your business, can also take
ownership of:

Identifying the true cost and ROI of your center location and setup
Technical requirements and service complicity
Documenting a mutually-agreed Service Level Agreement
Optimizing the utilization of human resource through Work force management
Developing hiring plans for your outsourced solutions center
Producing vital management information including long term forecasting, and monitoring plans for quality assurance and process enhancement
Ensuring resources are prioritized and problems resolved in the most appropriate order, based on your business needs
Ensuring issues are managed on your behalf in a co-ordinated fashion

The Vodafone International Services Customer Project Management team will provide the guidance and support you need and ensure that you receive a seamless, co-ordinated service at all times.

Our expertise covers a wide range of business and knowledge processes.

The Vodafone International Services Team will also be responsible for proactively identifying and implementing service enhancements and procedural improvements, in line with your specific business requirements, and will deliver:

A fully managed and prioritized approach
Control and consistency at all times
Regular progress reviews and clear stakeholder communications
Proactive identification of risks and mitigation actions
Learning reviews and best practice sharing
Ongoing training and development
Single point of contact

We will build business continuity and disaster recovery plans into our solution to ensure the continued availability of critical services in the event of unexpected interruptions.

Managed Solutions
Our outsourced managed services include:

Central Ordering and the co-ordination of single/bulk and multi-country orders/activations
Central Reporting including consolidated reports on financial and service performance against mutually-agreed Service Level Agreements

Knowledge Process Outsourcing
Our Knowledge Process Consultants will analyze your requirements and provide advice and guidance on the best solution for your business.
They can also take responsibility for the evolution of your ongoing campaigns providing an end-to-end approach to your solution including:

Translating campaign briefs into campaign selections and checking data availability
Using campaign management software to build campaigns based on data warehouse and deliver campaign selections to required timescales
Controlling and monitoring existing campaigns
Data selection and data delivery to the contact channels
Managing your database

Vodafone International Services will give you access to a highly talented workforce who will be able to deliver cost savings, operational efficiencies and improved quality across your business.