Contact Center Solutions

A leading force in the design, installation and support of contact center solutions that address the unique needs of business of all sizes.

Vodafone Contact Centers answer more than one million calls a month, providing professional and helpful support 24/7 in multiple languages including English, Arabic, German, French, Italian, Portuguese and Spanish.

Our experience in delivering contact center solutions to many leading organizations is testimony to the level of expertise and quality of solution that we can provide.

Vodafone International Services has the proven credentials, experience and global footprint to help you:

• Build a new Contact Center solution according to your requirements and the specifications applicable for your industry
• Increase performance of your existing Contact Center solutions
• Add additional services to your Contact Center
• Update your Contact Center technology
• Provide a fully integrated, end-to-end customer service solution

When you choose Vodafone International Services as your partner, we will guarantee to take total responsibility for delivering an agreed service against a mutually-agreed Service Level Agreement.

Our Contact Center services include:

• Providing professional and helpful support 24/7 to ensure your business and services operate effectively
• Inbound customer service including up-selling of products and services
• Outbound calls including telesales
• Complaints management and customer retention
• Facilitating activation/deactivationof services

Our business relationship will be built on partnership and trust and our services will be tailored exactly to yourneeds. Vodafone International Services will always be accountable, always involved, and always looking for new ways to offer additional value.