All customers will be able to repair their Vodafone smart devices and repair software issues for all Android & IPhone devices in only 4 working days only through all of our Vodafone Stores across the country.
Vodafone Egypt is the only operator that owns service centers under the supervision of Apple and BlackBerry®.
Please visit our Stores Locator to find the address of any of our stores.
Mobile Repair Cycle:
- Once our technical representative receives the mobile that needs to be repaired, a Service Request will be created and an SMS will be sent to your mobile number with the Request Number. , You can also track your mobile repair status online with your Request Number through the Mobile Repair Tracking service
- Once your mobile is delivered to our Service Center you’ll receive an SMS and a call from 2828 informing you of your mobile repair status and cost if there is any. If the Service Center Team couldn’t reach you will receive an SMS informing you of the action required from your side
- After the repair is done you will receive an SMS informing you that your mobile is delivered back to the store.
- Vodafone would like to know your opinion about our Service Center, so you will be asked to kindly fill in and submit a survey through an SMS.
*In order to have your mobile repaired at our Service Center it has to be bought from any of our Vodafone Egypt stores.