Contact Center Services

Vodafone International Services (VIS), is a leading partner for businesses globally, providing an extensive range of support services through:Total Telecom Contact Center, Enterprise Contact Center Solutions & Business Support services. Our Contact Center Services include : Voice, Web & Social Media communication keeping in touch with your customers always.

 

 

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Personal service is invaluable in a world where convenience and technology have created automated processes and faceless services almost everywhere we turn. Our solutions are  guaranteed to provide optimal satisfaction through our  24*7 multilingual and mutli-channel customer care services.

 

Telecom Contact Center Services

Our Telecom Contact Center Services are armed with services that allow enterprises to manage business processes nationwide and globally. With these services, your organization will be able to reduce management complexity, improve cost visibility, exercise greater operational control and deliver a consistent experience across all channels.


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Enterprise Contact Center Services

The Enterprise Contact Center Services at VIS are scalable, flexible and enable you to carry out business processes in a more efficient and cost effective manner. When you need to ensure quick turnaround for your customers and complete customer satisfaction, we have the perfect solution to suit your needs.

 

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Business Support Services

At VIS, we offer a comprehensive suite of business support services that are designed to address the many challenges businesses faces on a daily basis. Our support services will help you optimize every area of your business and give you time to focus on the bigger picture and your core activities.

 

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The benefits of using a VIS dedicated Contact Center:
  • 1
    Access a wealth of process improvement techniques that help you to achieve business goals across all functions within your organization.
  • 2
    Experience true efficiency and service that is customized to suit your business needs perfectly.
  • 3
    The ability to capture valuable insights from customer contact and identify the best way to engage with your target audience in the future.
  • 4
    Improve your business image, reputation and ultimately your bottom line as a result.
  • 5
    Interaction with your customers at their convenience in a professional and timely manner.
  • 6
    Delivery of valuable customer care and support services across your organisation regardless of your size or industry.