A Word from Sherif Bakir ,VIS Director

Dear Partners,
It gives me great pleasure to share with you our newsletter, VIS Voice. You will find herein, a year’s glimpse of interesting news, views and updates on VIS’s efforts to better serve its customers worldwide.

Vodafone Group CEO Visits VIS

Vittorio Colao, CEO of the Vodafone Group visited VIS Egypt and he was impressed by the business progress and growth that VIS has reported steadily.

Spotlight On Mein Vodafone Mobile App

The Mein Vodafone Mobile App was recognized at the prestigious IFA Berlin in September 2014. IFA is the world’s leading trade show for consumer electronics and home appliances.

Award for Exceeding KPIs

The “Frontlines Top Team” Customer Care Award was presented to recognize the close-knit and successful collaboration between Vodafone Germany and VIS.

Power of People

As an employer, VIS is always on the lookout for the best talent in the industry. However, we are also acutely aware of the fact that potential employees are also looking for the best workplaces.

VIS Living the Vodafone Way Events

VIS recently took the initiative of embracing The Vodafone Way. This philosophy is now embedded in our corporate culture through a series of “VIS Lives The Vodafone Way” events that were organized across all our premises.

VIS Partners with Metlife Alico to Enhance Customer Care and Business Innovation

Elena Butarova, Managing Director & Deputy Chairman of the Board at Metlife Alico visited VIS in September of 2014. She was accompanied by Marian Amezcua, Middle East Direct Consumer Director and Michele Grosso, Egypt Direct Consumer Director. The visit marked a celebration of a successful partnership between the two organizations represented by these senior executives.

Visiting Director from Vodafone Global Enterprise

Global Director of Customer Solutions & Service Operations at Vodafone Global Enterprise (VGE), Ad van der Meijs, met with the team at VIS in early September 2014. Meijs leads the global development and delivery of Vodafone’s customer solutions and service operations.

Don’t take our word for it—see for yourself what our customers say about VIS!

Customer Care Growth

Last quarter, VIS experienced steady growth & success in all its business units, many of which demonstrated robust, measurable growth and development. Read on to find out how VIS creates value and contributes to the ongoing success of Vodafone operations serving customers around the world.