Special tariff for deaf and hard of hearing customers
To better serve Vodafone’s customers with special needs, a tailored pre-paid tariff was launched in 2009. “Bedoun Kalam” tariff aimed to provide Deaf & hearing impairment customers with a special rate plan that caters to their communication needs. Since the only way of communication possible for the Deaf is video calls and SMS, the tariff provides discounted prices for both services. The tariff is available in Vodafone retail stores across Egypt for all deaf & hearing impaired new or existing customers. “Bedoun Kalam” line cost is EGP 10 for eligible customers, who can purchase it by presenting their Special Needs ID’s (provided by the government). Eligible customers can also migrate from any other rate plan to “Bedoun Kalam” for free, only by presenting the needed certificate/ID. The tariff has been revamped lately to meet the customers’ needs with lower minute rate.
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