If you are calling Egypt, make sure you replace the first zero with +20 (e.g. 0100-1-888-888 becomes +20-100-1-888-888).
When you're overseas, the person calling you from Egypt pays the same as they always do to call you while you are in Egypt. However, you will be charged when receiving calls anywhere in the world depending on the country you are visiting and the operator you are roaming on. This charge is to forward your incoming calls overseas. To check the rate of receiving calls while roaming, click here.
To call customer care from abroad, dial +20-100-1-888-888. All Vodafone Free and Business Bouquet customers can call our customer care for free from all over the world. For prepaid, Control, and Easy rate plans, calling customer care while roaming will be charged as a normal call to Egypt.
In some countries, you can also call Vodafone Egypt customer care for FREE from any Vodafone store at the country you are visiting.
For the list of Vodafone Operators around the world click here.
To divert incoming calls to your Vodafone voicemail, make sure you are diverting to +20-10-1-808-808 and you will continue receiving notification SMSs when you get a message in your voice mailbox. If you have a Vodafone Free or Vodafone Business Bouquet line, you can divert calls to your voice mail for FREE.
To check your voice mailbox, call +20-100-1-808-808. This call will be charged as a normal call to Egypt.
To find out your balance while abroad, dial *868*1#. This service is free while roaming.
This service is only available with a specific list of operators.
1. Please Call Me
If you are on any of our prepaid, Control, or Easy rate plans, just dial *505*mobile number# and we will send an SMS to this mobile number immediately with a "Please Call Me" message for only 75 PT per SMS. You have an unlimited number of "Please Call Me" requests per day to send to any Vodafone lines. To send "Please Call Me" messages to any mobile in Egypt, dial *506*mobile number#. For more information, dial *506# and get the service guide for only 75 PT. This service is only available with a specific list of operators.
For more information about our "Please Call Me" Service and to check out our different templates, click here.
2. Divert to Voicemail
Open line customers can divert all incoming calls to their Vodafone voicemail and avoid any roaming charges.
3. Turn off Automatic Updates
Some phones and computers have programs that automatically download updates and new versions once they are connected to the internet. Turn off automatic updates before you roam as they might consume a considerable volume of data. Go to Start > Control Panel > Security Centre > Automatic Updates, select ‘Turn off automatic updates’ and press ‘OK’.
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© 2015 Vodafone International Services. Registered Office: Sixth Horizon Bldg, 65/3 G Central Axis Road. P.O.Box 12573,Egypt.
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